Our New York City showroom (295 Lafayette St.) and our Holiday Spectacle Bazaar (45 Grand St.) will both offer gift cards for immediate purchase.

Lucky you — we hope it was a nice surprise! We encourage you to take some time trying on each frame and showing them off to friends and family over the holidays. Once you’ve (hopefully) found the perfect pair, you can use the enclosed prepaid return shipping label to send them back to us (just stick that label back on the box and drop them off with UPS). You can then simply place an order for your chosen frames on the website, and use the gift card that was included in your Holiday Gift Box.

Feel free to contact us at any time if you have questions about your Holiday Gift Box or if you need help choosing the perfect pair — we’re at (888) 492-7297 Monday through Friday from 9am-6pm EST, or you can email us at help@warbyparker.com.

We don’t want to cause any additional stress during the holidays! We’ll include clear instructions in the Holiday Gift Box to make sure the recipient knows exactly what to do next. While most people have no trouble returning the frames (we make it super easy!), we’ll use the recipient’s email you provide to follow-up with them in January. If you have any additional concerns feel free to contact us at (888) 492-7297 Monday through Friday from 9am-6pm EST, or email us at help@warbyparker.com.

The Warby Parker Holiday Spectacle Bazaar is an ever-changing holiday-inspired performance space dedicated to bringing the spirit back to SoHo, in the season known for giving. The garage houses two yurts — one which showcases eyewear by Warby Parker and one which hosts a series of rotating products, events, and projects designed directly to engage and involve visitors. These projects rotate on a weekly basis.

This holiday store is located at 45 Grand Street between West Broadway and Thompson in New York City, and will be open everyday from 12pm to 8pm starting November 25 and running through January 8. We hope to see you there!

Our sunglasses are currently only available with non-prescription lenses. However, we plan to offer prescription sunwear within the next few months. Prescription sunglass lenses will be available in all of our sunwear styles, as well as a select number of our optical frames.

If you’d like to put tinted prescription lenses into any of our optical frames, we offer a frame-only purchase option for $85.50 (which is 10% off the standard $95 price) for customers who prefer to purchase the frames alone and have the lenses of their choice added elsewhere. If you’d like to take this route, please select “Non-Prescription Glasses” during checkout and then choose “I plan on replacing these lenses”. A 10% discount will be applied to your order.

Please note that we do not offer a frame-only purchase option for our sunwear collection.

Our non-prescription sunglasses are currently unavailable for Home Try-On. However, you can purchase any of our glasses risk-free thanks to our 30-day return or exchange policy. We will even provide a prepaid return shipping label for you (if shipping from the contiguous US), if you decide to send them back.

You’re in luck! During the holiday season (from November 25 to January 8) we’ll be offering our sunglasses and gift cards for immediate purchase in our New York City showroom and Holiday Spectacle Bazaar!

Unfortunately, all orders for prescription glasses must be placed through our website, even if placed in a Warby Parker showroom. Our showrooms do not keep any inventory for prescription optical glasses, and we do not cut lenses on premises.

All of our sunglasses include polarized, 100% UVA and UVB protected polycarbonate lenses. Other eyewear brands often charge a premium for polarized lenses, but we’d rather give them to you at no additional cost. Polarized lenses cut down on the glare caused by reflected light (from snow, water, or the road), helping you to see more comfortably and clearly.

You may find that the polarized lenses in our sunglasses cause some distortion when looking at LCD screens (e.g. on your computer or smartphone). This effect is due to the way polarized lenses filter light, and is completely normal. Though this can be a bit of a nuisance, it shouldn’t get in the way of everyday wear (and we think the benefits of polarized lenses are well worth it)!

Unfortunately, lens tints are non-customizable. Our designers strategically paired certain lens tints and frame colors to bring out the most vibrant color and style. Rest assured — these lens tint and frame combinations are the way to go!

Each style is only available in one size. However, we offer a variety of different sizes across our collection. To find the frames that will fit you best, please note the measurements listed on each product page, or give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET. We will gladly discuss your needs and walk you through our collection!

Yes! For every pair of glasses sold — whether optical or sun — we provide a pair of optical glasses to someone in need. Though sunglasses are also important for healthy vision, we choose to donate optical glasses because of the economic benefits they provide for both the individual and community.

Absolutely! We want you to look amazing in our glasses and understand the importance of getting frames that are right for you. That’s why we’re happy to offer three FREE options for you to try on our glasses before you buy.

1) Virtual Try-On: Using advanced facial recognition technology, our Virtual Try-On enables you to upload photos to our site so that you can see how they will fit on your face.

2) Home Try-On: We’ll send you up to five pairs of glasses to try on at home and will include a pre-paid return shipping label to send them back to us after five days, with no obligation to buy.

3) Showroom visit: Try our glasses on in person at one of our showrooms. To learn more about locations, hours, and availability, check out our showrooms page.

Once you’ve found a frame you love, simply click the blue “Add to Shopping Cart” button on any product page to add it to your order.

During checkout, you will be asked to select the type of glasses you would like to purchase. At this point you can specify whether you’d like prescription glasses, non-prescription glasses, or reading glasses (aka readers). If you are purchasing prescription glasses, you will have a few different options to choose from to get your prescription information to us. We will save your prescription information in our system so that it’s even easier to place a future order.

To purchase a pair of prescription glasses, all you need is your eyeglass prescription or your doctor’s contact information (which we can use to obtain your eyeglass prescription for you). We also recommend that you provide your pupillary distance (or PD) if your eyeglass prescription has a combined Sphere and Cylinder measurement of ±2.00 in either eye. We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.

You can choose to either enter it directly on the website during checkout, send us a copy via fax or email, or provide us with your doctor’s contact information so that we can contact him or her directly. Please note that the following states require us to verify your prescription by either seeing a copy of it (via email, fax, or in person) or speaking directly to your doctor: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA.

If you have already placed an order for prescription glasses and need to provide us with your prescription, you can email a picture or scan of it to prescriptions@warbyparker.com, or fax it to us at 877-277-6340. Please include your name and order number in the email or fax. If you placed the order for someone else, please be sure to include both your name as well as the patient’s name on the prescription.

Your purchase order should be delivered to your door within 10 business days, and your Home Try-On or non-prescription sunglass order should be delivered to you within 5 business days. We are currently working on a way for you to check the status of your order online, but for the time being please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET or contact us via email if you have any questions regarding your order. We also have members of our team that can help via Twitter by reaching out to @warbyparker. We have found that for time sensitive questions, it is best to reach out either by phone or Twitter.

You should receive your purchase order within 10 business days after placing your order, and your Home Try-On or non-prescription sunglasses order should be delivered within 5 business days. We use the following shipping methods based on the destination:

United States
Contiguous United States: Ships via UPS, to be delivered within 2-3 business days of ship date
Alaska, Hawaii and Puerto Rico: Ships via UPS 2nd Day Air

International
Canada: Ships via UPS Worldwide Express, with delivery within 2-3 business days of ship date

However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses. If we need to contact your doctor to obtain or verify a prescription, it may take up to a few days for us to reach the doctor’s office and/or hear back from them. We may also need to reach out to you directly if we’ve received incomplete prescription information or require additional clarification. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! Please keep an eye on your inbox after you place your order, as we will generally follow up with you via email should we have any questions about your order.

Luckily, during the holiday season (from November 25 to January 8) we’ll be offering our sunglasses and gift cards for immediate purchase in our New York City showroom and Holiday Spectacle Bazaar!

If for any reason you need to receive your glasses in less than 10 business days, please give us a call to determine whether or not we will be able to meet your needs. We may be able to expedite the processing of your order for an additional $30 fee. However, this is based on our overall volume and other variables, so it’s best to call us to discuss your specific request. You can reach us at 888-492-7297, Monday through Friday between 9am-6pm ET.

We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 888-492-7297 Monday through Friday between 9am-6pm ET. You can also email us by clicking on "Contact Us" at the top of this page. There you will find an option titled "Change/Cancel My Order." If we are unable to cancel or make the requested change to your order before it ships to you, we will provide you with a prepaid return shipping label that you can use to return the glasses at your convenience.

During the checkout process, you’ll be asked to assign a name to the eyeglass prescription you are providing. Please enter the full name of the person whose eyeglass prescription is being used for the order. If you will be faxing or emailing the eyeglass prescription, please make sure that both your name and the patient’s name are written on the prescription. If you would like us to contact a doctor to obtain the eyeglass prescription, it’s best to give us a call after placing the order to let us know whose prescription we should ask for. We can be reached at 888-492-7297 Monday through Friday between 9am-6pm ET.

Our website is currently only able to attach one eyeglass prescription to each order. If you are interested in purchasing multiple pairs using different eyeglass prescriptions (e.g. one for you and one for your spouse, or one pair for distance and one for reading), please place a separate order for each eyeglass prescription being used. If you have any questions or need to clarify an order that you have already placed, please give us a call at 888-492-7297 Monday through Friday between 9am-6pm ET and we’d be happy to help!

Yes! We offer an ultra-thin, 1.67 high index lens option for just $30 more (compared to $100 or more in most optical shops). If your prescription contains a combined Sphere and Cylinder value of ±4.00 or stronger, you will be prompted during the checkout process to add high-index lenses to your order. If you are not given this option during checkout but would like to add these lenses, please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET, or email us.

If the website is giving you trouble, we first recommend that you sign out of your account (if applicable), close out of the browser you are using, and try opening our website in a different browser. We’ve found that customers using Firefox as their web browser tend to have more issues with the site, whereas customers using Safari or Chrome have the least. If you continue to have issues, or if you are having any trouble logging into your account, please give us a call at 888-492-7297 and we will be happy to help! We’re in the office Monday-Friday between 9am-6pm ET.

We’ve found that customers who are trying to provide a PO Box as a billing address often have trouble during the checkout process. If you run into this issue, please give us a call and we would be happy to help you through the checkout process or take your order over the phone.

We can fill a wide range of single vision prescriptions, including prescriptions with astigmatism. However, we do have some limitations.

Sphere (SPH): We cannot fill prescriptions with an SPH value stronger than -10.00 or +6.00. If you do not have astigmatism, the SPH will be the only value on your prescription (no CYL or Axis).

Cylinder (CYL): If you have astigmatism in either eye, you will have a CYL value in your prescription. We cannot fill prescriptions with a CYL value stronger than ±4.00.

While the above SPH and CYL values are at the extreme ends of our range, our ability to fill your prescription depends on your specific combination of SPH and CYL values. If your SPH is stronger than -8.00 in either eye and you also have a CYL value, please give us a call at us 888-492-7297, Monday through Friday between 9am-6pm ET. We would love to discuss your prescription in detail to determine whether or not we will be able to provide you with prescription lenses.

Your PD is the distance in millimeters between the centers of your pupils. We use this measurement to align the optical center of the lens with the center of your eye in order to avoid unnecessary eye strain.

For all but the lightest prescriptions, we recommend that you have your PD measured professionally. Even if it is not written directly on your prescription, your PD may be on file with your doctor or the last place that made your prescription glasses. If not, the measurement can be done at any optical shop or optometry practice. While it only takes a moment to measure your PD, it may be worth calling ahead of time. The measurement is usually taken for free, but if you are charged a nominal fee we will cover it by deducting that amount from your order. All you have to do is send us a receipt and we’ll take care of the rest! We are also happy to measure your PD at any of our showrooms.

If you have any questions, or have trouble obtaining your PD, please contact us at 888-492-7297 Monday through Friday between 9am–6pm ET.

At this time, we are unable to provide bifocal, trifocal, or progressive lenses in our glasses. We can provide single vision prescription lenses using either your distance or reading prescription. If your prescription is written for bifocals or progressives, please contact us to let us know whether you’d like us to make your glasses using the distance portion or reading portion of your eyeglass prescription.

However, if you’ve found a Warby Parker frame that you love and would like to have bifocal or progressive lenses installed, there’s still hope! We offer a frame-only purchase option for $85.50 (which is 10% off the standard $95 price) for customers who prefer to purchase the frames alone and have the lenses of their choice inserted elsewhere. If you’d like to take this route, please select “Non-Prescription Glasses” during checkout and then choose “I plan on replacing these lenses”. A 10% discount will be added to your order.

Yes! All of our optical glasses (including the monocle!) can be made into reading glasses. First, select the frames you’d like to buy and click the blue “Add to Cart” button to add them to your shopping cart. During the checkout process, you will be given the choice to purchase prescription, non-prescription, or reading glasses. Once you select “Reading Glasses”, you will be asked to specify the lens magnification strength you’d like (up to +6.00). From there you can provide shipping and billing information and submit your order.

Unfortunately, contact lens and eyeglass prescriptions are different. The simple reason is because contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescriptions may appear similar, they will differ in strength and are not interchangeable. We cannot — and, for your safety, would not — use your contact lens prescription to make you glasses.

Warby Parker does not provide eye exams or write prescriptions for eyeglasses. Please visit your ophthalmologist or optometrist to obtain both an eye exam and a prescription. They should provide you with a written copy of your prescription before you leave, but you can always ask for one if they don’t.

Please also ask your doctor to measure and record your pupillary distance (or PD) on your prescription. Your PD is the distance between your two pupils measured in millimeters (e.g. 60). Your PD is not always included in your eyeglass prescription, but it’s very helpful for us to have when making your eyeglasses to ensure that they fit you perfectly.

Of course! You can email us a copy at prescriptions@warbyparker.com, upload it to our website during the checkout process, or fax it to us at 877-277-6340. When you send us your prescription, please include your name, email address and order number so that we can match up the prescription to the correct customer or order record.

If you have any questions about your prescription, please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET.

This is essentially a fancy way of saying that you do not have a Cylinder or Axis measurement in one or both eyes. While most people will have measurements in their Sphere column for both eyes, you will only have a Cylinder measurement in either eye if you have astigmatism in that eye. If you don’t, your doctor will either leave that column blank, or will write “SPH” or “DS” to make it clear that you only have a Sphere measurement for this eye. If you have any questions about your prescription, please give us a call at 888-492-7297, Monday-Friday between 9am-6pm ET.

Our team reviews every single order for prescription eyeglasses. If we come across anything out of the ordinary or clearly incorrect, we will email or call you to clarify. Keep in mind that because prescriptions can differ greatly from person to person, we are unlikely to catch prescription entry errors unless you have provided us with a copy of your prescription for verification.

Certain states require us by law to verify your prescription. We can verify your prescription by either obtaining a copy of it (via fax, email, or in person at our showrooms), or by contacting your eye doctor directly. If we will be shipping your order to one of the following states, we will need to verify your prescription: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA.

During the holiday season (from November 25 to January 8) we’ll also be offering our frames with demo lenses for immediate purchase in our New York City showroom and Holiday Spectacle Bazaar!

If you intend to wear your frames as non-prescription glasses, we will fill them with high quality polycarbonate lenses that include anti-scratch and anti-glare coatings.

Or, if you plan to replace the lenses, we’ll use our basic/demo lenses that are not meant for everyday wear. Selecting this option will apply a 10% discount to your order at checkout.

You can try up to five different frames (with non-prescription lenses) for five days in the comfort of your own home through our Home Try-On program.

After placing your order through our website, your Home Try-On order will be delivered via UPS in just a few business days. The package will include the frames you selected, as well as a packing slip and a prepaid return shipping label. Starting on the day you receive your Home Try-On, you will have five days to wear the frames, get input from friends and family, and find the perfect pair for you!

After your five days are up, simply put all five frames back into the black case, put the case and packing slip back into the shipping box, and attach the return shipping label to the outside of this box. You can then drop off the shipment with UPS. If you decide to purchase a pair (or two) at any point (before, during, or after your five day trial), simply go back to our website and follow these instructions for placing your order! Rather than keeping the pair that you like from your Home Try-On, we ask that you place a purchase order for those frames on our website. We will then get started on a brand new pair for you with custom-cut prescription lenses.

You can select up to five frames to try at home for free through our Home Try-On program. To add a frame to your order, click on the gray “Home Try-On” button on the right side of the page for each frame you would like to try on. After you have selected all five frames, click on the “Home Try-On” cart in the top right corner of the screen (make sure that all of the frames are listed as “Free” in the Amount column). When you’re ready, click “Proceed to Checkout” and follow the instructions from there.

Starting on the day you receive your Home Try-On, you will have five days to wear the frames, get input from friends and family, and find the perfect pair for you!

No. In order to make our Home Try-On available to as many customers as possible, we will send you the frames to try on with non-prescription “demo” lenses. Once you receive your Home Try-On order and find a frame (or two!) you love, you can return to our website at anytime to place an order for prescription glasses.

Rather than keeping the pair that you like, we ask that you place a purchase order for those frames on our website. We will then get started on a brand new pair for you with custom-cut prescription lenses.

Unfortunately our sunglasses, as well as certain styles and colors of our optical glasses, are not available for Home Try-On. Specifically, our Hazelwood frames, Steven Alan + Warby Parker frames in Crystal, and frames in our Reserve Collection are limited in quantity and therefore unavailable for Home Try-On. If you have any questions at all about selecting frames for your Home Try-On, please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET.

Our Home Try-On program is available to customers who live within the contiguous United States. It is not available to those who live in Hawaii, Alaska, Puerto Rico, or Canada. For the near term, we CANNOT offer one-off Home Try-On shipments to these destinations, even for a fee. We are working hard to open our Home Try-On program to these destinations in the future.

While we wish that we could offer our Home Try-On program to everyone, there are a few things you can do to see if the glasses might work for you without trying them on at home. First, use the Virtual Try-On to test which frame shape works best for you. Then, compare your current glasses’ measurements to the frames’ measurements on our website. This should give you a good sense of how a pair of Warby Parkers will fit before you even receive them. And if you end up ordering a pair that’s not 100% perfect for you, we have a 30-day return or exchange policy — no questions asked!

The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit card before completing your order. We require your credit card information for security purposes, but rest assured that the Home Try-On program is totally free. You may see a $1.00 authorization on your account after placing the order, but this will disappear from your card within 48 hours of placing your order.

Unfortunately, we cannot accept debit cards for our Home Try-On program, as debit cards are incompatible with the authorization process that we use. Using a debit card to place a Home Try-On order may delay shipment of your order, because we will need to follow up with you to obtain your credit card information instead.

Please do not use your Gift Card when placing a Home Try-On order. Our Home Try-On program is free, but we need to have a valid credit card on file for you. When you place a Home Try-On order, we run a $1.00 authorization to ensure the validity of your credit card. This amount is not charged to your account and will disappear after just a few days.

Using a Gift Card to place a Home Try-On order may delay shipment of your order because we will need to follow up with you to obtain your credit card information instead.

To access our Virtual Try-On tool, simply go to the gallery page, hover over the picture of the frame that interests you, then click the “Virtual Try-On” button right below the frame’s picture. From there, you’ll be given instructions on how to upload your photo and (virtually) try on the frame!

While the Virtual Try-On tool is great for gauging the look and style of a particular frame, it will not always provide an accurate sense of how a pair of glasses will fit you. If possible, we recommend that you give our Home Try-On program a try or stop by one of our showrooms.

If you have any trouble, or would like help finding frames that will work for you, please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET.

Unfortunately, not all of our frames are available for Virtual Try-On at this time. Specifically, our sunglasses, Hazelwood frames, and Steven Alan + Warby Parker frames in Crystal are not yet available for Virtual Try-On.

No. Though the pictures you upload will be saved on the website while you are using it, they are not saved anywhere in our system, and can be easily deleted from your browser at anytime. If you would like to delete any of your pictures, simply find the icon below your picture that looks like a manila folder with an orange arrow. When you hover over this icon, the word “Photo” will appear below it. Once you click on this icon, you will see the pictures that you’ve uploaded on the site, as well as a blue “X” on each picture. To delete any of these pictures, simply click on the blue “X”.

If the website is giving you trouble, we first recommend that you sign out of your account (if applicable), close out of the browser you are using, and try opening our website in a different browser. We’ve found that customers using Firefox as their web browser tend to have more issues with the site, whereas customers using Safari or Chrome have the least. If you continue to have issues, or if you are having any trouble logging into your account, please give us a call at 888-492-7297 and we will be happy to help! We’re in the office Monday through Friday between 9am-6pm ET.

We’ve found that customers who are trying to provide a PO Box as a billing address often have trouble during the checkout process. If you run into this issue, please give us a call and we would be happy to help or take your order over the phone.

All of our optical glasses and sunglasses are available to try on in our New York City office and showroom. We have also partnered with a select number of like-minded boutiques across the country to serve as showrooms for our collection. You can find a full listing of our showrooms here. At each, you can try on frames in person and get your pupillary distance (PD) measured before placing an order online. We are also happy to make adjustments to your Warby Parker frames at our New York City showroom. Visit our Showrooms page to find more information or schedule an appointment. We would love to meet you!

You’re in luck! During the holiday season (from November 25 to January 8) we’ll be offering our sunglasses and gift cards for immediate purchase in our New York City showroom and Holiday Spectacle Bazaar!

Unfortunately, all orders for prescription glasses must be placed through our website, even if placed in a Warby Parker showroom. Our showrooms do not keep any inventory for prescription optical glasses, and we do not cut lenses on premises.

You’ll find our entire collection of optical glasses and sunglasses on our website. Since our showroom partners do not carry any inventory, our website is the best place to find our complete range and to submit your order.

While our core collection of optical glasses and sunglasses is available at all of our showrooms, certain styles (such as special edition designs and colors) may not be available in all showrooms. If you can’t find the exact frame that you are looking for at one of our showrooms, please ask an associate to help you find similar styles or place an order for Home Try-On (if available). And remember, our 30-day return or exchange policy takes the risk out of purchasing any frames you may be interested in — no questions asked!

While we do not accept insurance, many customers are able to obtain reimbursement for a portion or all of the cost of their prescription glasses through their insurance provider, and we are happy to provide an itemized receipt for this purpose. Since we only process payment after your glasses have been completed and shipped to you, we recommend that you call or email us once you receive your order if you would like to obtain an itemized receipt.

Once your order is placed, we run an authorization for the purchase amount to ensure that your card is valid. However, we do not process payment for your order until your glasses have been completed and shipped from our lab. For Home Try-On orders, we run a $1.00 authorization on your credit card, but this amount is not charged to your account and will disappear after just a few days.

The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit card before completing your order. We require your credit card information for security purposes, but rest assured that the Home Try-On program is totally free. You may see a $1.00 authorization on your account after placing the order, but this will disappear from your card within 48 hours of placing your order.

For purchase orders, we accept all major credit and debit cards. Unfortunately, we are unable to accept debit cards for Home Try-On orders.

Yes, as long as your FSA or HSA card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase, and apply the balance to a different credit card, please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET.

Please do not use your Gift Card when placing a Home Try-On order. Our Home Try-On program is free, but we do need to have a valid credit card on file for you. When you place a Home Try-On order, we run a $1.00 authorization to ensure the validity of your credit card, but this amount is not charged to your account and will disappear after just a few days.

Using a Gift Card to place a Home Try-On order may delay shipment of your order, as we will need to follow up with you to obtain your credit card information instead.

Warby Parker cares deeply about our customers’ privacy and security! We employ both digital and physical methods to protect your data. All transactions that take place on our website occur securely using a Secure Socket Layer (SSL). Any data stored by Warby Parker is held protected behind multiple layers of security to shield it from unauthorized access.

The price of our optical glasses includes custom-cut polycarbonate lenses with both anti-scratch and anti-glare coatings. Should you require ultra-thin lenses, we offer 1.67 high index lenses for just an additional $30 per pair. Our sunglasses include non-prescription, polarized lenses with 100% UVA and UVB protection.

You will also receive a hard case, cleaning cloth, and gift box with each pair purchased. In addition, we include free shipping and free returns via UPS for customers in the contiguous US.

Prescription eyewear simply should not cost $300+. The industry is controlled by a few large companies that have kept prices artificially high, reaping huge profits from consumers like you who have had few other options. By refusing to deal with these companies and selling our glasses to you directly through our website, we cut out the middlemen who egregiously mark up prescription eyeglass prices. This makes it possible for us to offer you great looking prescription glasses at a great price. We never compromise on quality or style — we simply give you direct access to higher quality, better looking eyewear. Click to learn more.

A Flexible Spending Account (FSA) allows employees to set aside pre-tax money from their paychecks to spend on healthcare expenses not paid for by their current insurance policy.

You’re eligible to purchase both prescription eyeglasses and prescription sunglasses using your FSA. We currently only offer non-prescription sunglasses through our website, but you can order prescription sunglasses by calling us at 888-492-7297, Monday through Friday from 9am–6pm ET.

If you don’t use all of the money you’ve put in your FSA for the year, you lose the money that’s in your account when the plan year ends. Most FSA plans end on December 31, but your plan may offer a grace period until March 2012. Please check with your employer to find out the terms for your plan.

If you place an order using an FSA debit card, please email your order confirmation number to FSA@warbyparker.com by 11:59 pm ET on December 28. Our team will process all these orders by December 31.

Please note that Flexible Spending Account orders must be received by December 28 at 11:59pm ET in order to be processed by December 31.

We ship all purchases via UPS to the following destinations:

United States
Contiguous United States: Free
Alaska, Hawaii and Puerto Rico: $15 flat rate

International
Canada: $35 flat rate (includes customs, taxes, and brokerage fees)

We are working on offering shipping to other international destinations, but unfortunately this service is currently only available to Canada. Many of our customers have been successful using package forwarding services, or simply asking friends or family to forward their glasses along.

Our Home Try-On program is only available to customers who live within the contiguous United States. It is not available to those who live in Hawaii, Alaska, Puerto Rico, or Canada. For the near term, we CANNOT offer one-off Home Try-On shipments to these destinations, even for a fee. We are working hard to open our Home Try-On program to these destinations in the future.

You should expect to receive your purchase order within 10 business days after placing your order, and your Home Try-On or non-prescription sunglasses order should be delivered to you within 5 business days. We use the following shipping methods based on the destination:

United States
Contiguous United States: Ships via UPS, to be delivered within 2-3 business days of ship date
Alaska, Hawaii and Puerto Rico: Ships via UPS 2nd Day Air

International
Canada: Ships via UPS Worldwide Express, with delivery within 2-3 business days of ship date

However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses.

If we need to contact your doctor to obtain or verify prescription, it may take up to a few days for us to reach the doctor’s office and/or hear back from them.

We may also need to reach out to you directly if we’ve received incomplete prescription information or require additional clarification. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! Please keep an eye on your inbox after you place your order, as we generally follow up with you via email if we have any questions about your order.

We are working on offering shipping to other international destinations, but unfortunately this service is currently only available for purchase orders shipping to Canada. Many of our customers have been successful using package forwarding services, or simply asking friends or family to forward their glasses along. Home Try-On orders can only be shipped within the contiguous United States.

Should you wish to return your Warby Parker glasses, you can absolutely do so within 30 days of receiving your purchase. We do not cover the cost of return shipping from locations outside of the contiguous US, but if you would like to exchange the glasses, we will ship the replacement pair to you for free!

Of course, if your glasses arrive with any existing damage or a prescription error caused by our lab, we will fully reimburse you for the cost of shipping them back to us. We will then issue you a full refund, or send you an exchange pair right away (at no additional shipping cost).

If you’re not 100% satisfied with your glasses (whether they’re prescription, non-prescription, or sunglasses), we offer a no questions asked, 30-day return policy from the day you receive your order. For orders within the US, free return shipping is also included. We also have a one-year no-scratch guarantee for our lenses, and will replace your lenses free of charge if they have scratched within one year of receiving them.

Trying to make a return or exchange can often be a frustrating experience — which is why we’ve tried to make it as easy as possible! Please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET, or email us at returns@warbyparker.com within 30 days of receiving your order. We would love to know why you are returning the glasses and help troubleshoot any issues you may be experiencing.

Once your return or exchange request has been received, we will email you a prepaid return shipping label. Simply print it, attach it to the package you will be returning, and drop it off with UPS.

Unfortunately we cannot provide prepaid return shipping labels to customers outside the contiguous US. However, if you choose to exchange your glasses, we are happy to cover all outbound shipping fees for the new pair.

If you’re not 100% in love with your Warby Parker glasses, you can absolutely return them to us within 30 days of receiving them. Please give us a call at 888-492-7297 so we can begin to process your return or exchange accordingly. We do not cover the cost of return shipping from locations outside of the contiguous US (unless your glasses arrived damaged), but if you’d like to exchange them, we will ship the replacement pair out to you at no additional cost.

If you have requested a replacement frame color or frame style, we will place your new order immediately and will contact you via phone or email should we require any further information.

If you have returned your glasses to us for a refund, you should expect to see the funds appear on your credit card statement within 5 business days of us receiving your glasses.

All of our lenses come standard with anti-scratch coating. If you find that your lenses have been scratched within one year of receiving your glasses, we would be happy to replace them with new lenses free of charge (and with free return shipping both ways if you are located within the contiguous US!). Please give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET or email us at help@warbyparker.com to find out more and to discuss your needs.

We are happy to put new lenses into your Warby Parker frames. Lens replacements cost $50 for polycarbonate lenses and $80 for our ultra-thin 1.67 high index lenses — much less than the cost of buying new high-quality lenses at an optical shop! Just call us at 888-492-7297 or email us at help@warbyparker.com. We will email you a pre-paid UPS shipping label to send your frames back to us (if you are within the contiguous US). We’ll then fit them with new lenses and ship them back to you — all within 10 days.

Unfortunately we cannot put new lenses into your non-Warby Parker frames. Our lab is only equipped to handle our very own Warby Parkers.

Each style is only available in one size. However, we offer a variety of different sizes across our collection. To find the frames that will fit you best, please note the measurements listed on each product page, or give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET. We will gladly discuss your needs and walk you through our collection!

Most optical stores will make minor adjustments for free or a small fee. If you end up paying to have your Warby Parker frames adjusted by a local optician, we are happy to reimburse you. Simply email help@warbyparker.com and attach a copy of your receipt — we’ll refund this amount to the credit card we have on file. And if you are in the New York area, feel free to stop by our NYC showroom where we would be more than happy to make any necessary adjustments for you.

Please note: Opticians will sometimes heat your frames to make them more malleable for adjusting. Direct heat applied to the lenses can cause them to crack or bubble, so please ask your optician to avoid heating your lenses. We recommend using an adjustment device that allows focused heat to be applied to the frames alone (usually by heating small glass beads that can then be rolled over the acetate frames). If you have any questions or issues, please contact us.

Our frames are made from custom cellulose acetate produced specifically for Warby Parker. Unlike plastic, cellulose acetate is durable yet flexible, can be produced in brilliant colors and patterns, and maintains its shape and sheen with age. Warby Parker also uses Teflon-coated, five-barrel hinges to provide superior durability.

Our frames are made of high-quality cellulose acetate sourced from a 150-year-old family-owned Italian company. The frames and their components are manufactured and assembled in China (at some of the same factories that make the high-priced designer frames found at optical boutiques). Our founders have visited these factories to ensure both the integrity of the manufacturing process and the quality of the working conditions. The frames are shipped to our lab here in the US, where we custom-cut your prescription lenses and ship them off to you.

The price of our optical glasses includes custom-cut polycarbonate lenses with anti-scratch and anti-glare coatings. Should you require ultra-thin lenses, we offer 1.67 high index lenses for just an additional $30 per pair.

Our sunglasses include non-prescription, polarized lenses with 100% UVA and UVB protection.

You will also receive a hard case, cleaning cloth, and gift box with each pair purchased. In addition, we include free shipping and free returns via UPS for customers in the contiguous US.

Frames are only available to purchase in the colors that are listed on the website for each specific style. We expand our line frequently, though, so please stay in touch and keep an eye out for new collections and limited edition styles.

Not at the moment, though we hope to expand our frame offerings in the future. Currently, we only offer frames that are handcrafted from the highest quality custom cellulose acetate. We love the boldness and rich coloring of our acetate frames, and believe that at least one of our styles is sure to look great on you!

We sell only original Warby Parker frames. Eyewear is a form of self-expression for us, and we don’t want to sell someone else’s designs. The Warby Parker aesthetic is vintage-inspired with a fashion forward twist, with each frame crafted of the finest custom acetates and components. We meticulously crafted our first collection of 27 limited run styles (plus one monocle), and have since added 14 new optical styles and 9 brand new sunglass designs.

We don’t sell you lens coatings — we give them to you! All of our prescription lenses come standard with anti-scratch and anti-reflective coatings, and are also UV-protective.

Our lenses are made from polycarbonate. We use polycarbonate because it is far thinner and lighter than traditional plastic (e.g. CR-39) or glass lenses. Polycarbonate is the most impact-resistant material on the market and offers 100% UV protection. All of our lenses are coated twice with one of the best anti-reflective coatings on the market. In addition, they receive an anti-scratch coating to help maintain superior vision through everyday use.

For stronger prescriptions, we offer 1.67 high index lenses. With one of the highest indices of refraction available today, these lenses are even thinner and lighter than our standard lenses.

Our polycarbonate lenses are softer than traditional glass lenses, but are considerably lighter and safer. For added durability, we apply a scratch-resistant coating to all of our lenses.

To thoroughly clean your lenses, simply rinse them with lukewarm soap and water, and dry them with a paper towel. For day-to-day cleaning of light smudges, a few swipes of the cleaning cloth included in your case should do the trick.

Please be careful to avoid using hot water on your lenses (especially if they are high index lenses), as they can develop bubbles or cracks when exposed to high heat.

At this time, we are unable to provide bifocal, trifocal, or progressive (no-line bifocal) lenses in our glasses. We can provide single vision prescription lenses using either your distance or reading prescription. If your prescription is written for bifocals or progressives, please contact us to let us know whether you’d like us to make your glasses using the distance portion or reading portion of your eyeglass prescription.

However, if you’ve found a Warby Parker frame that you love and would like to have bifocal or progressive lenses installed, there’s still hope! We offer a frame-only purchase option for $85.50 (which is 10% off the standard $95 price) for customers who prefer to purchase the frames alone and have the lenses of their choice inserted elsewhere. If you’d like to take this route, please select “Non-Prescription Glasses” during checkout and then choose “I plan on replacing these lenses”. A 10% discount will be applied to your order.

We are happy to put new lenses into your Warby Parker frames. The cost of a lens replacement is $50 for polycarbonate lenses and $80 for our ultra-thin, 1.67 high index lenses. For customers located within the contiguous US, we will provide a prepaid return shipping label to send the glasses back to us, and will also cover the cost to ship your glasses back to you via UPS! If your billing/shipping information matches your previous orders with us, you can simply shoot us an email us at help@warbyparker.com — we will take care of the rest! If your billing or shipping information has changed, just give us a call at 888-492-7297, Monday through Friday between 9am-6pm ET.

Unfortunately we cannot put new lenses into your non-Warby Parker frames. Our lab is only equipped to handle our very own Warby Parker eyeglasses.

Yes. Every time you buy a pair of Warby Parker glasses (whether prescription, non-prescription, or sunglasses), we make a donation to a renowned non-profit such as VisionSpring or Restoring Vision, which enables these organizations to give away a pair of glasses to someone who otherwise would not have access to them. In doing so, we help you to give someone the gift of sight — which in turn can bring dignity, greater independence, and a 20% increase in income potential.

Our frames are made of high-quality cellulose acetate sourced from a 150-year-old family-owned Italian manufacturer. The frames and their components are crafted in China (at some of the same factories that make the high-end designer frames found at optical boutiques). Our founders have visited each of the factories we work with to ensure both the integrity of the manufacturing process and the quality of the working conditions. The completed frames are then shipped to our lab here in the US, where we custom-cut your prescription lenses and ship them off to you.

Warby Parker uses eyewear to advocate for multiple global issues. We have partnered with nonprofits like the Susan G. Komen Foundation and Invisible Children to offer exclusive frame designs, which in turn help raise awareness and funds to support the valuable work of these organizations.

In addition, we are proud to be the first eyewear brand to go carbon neutral. With the help of Blue Source, we have calculated and offset our carbon footprint across our operations. Warby Parker is also a Certified B Corporation.