Peruse the FAQ
Find the answers to all your eyewear questions, and a whole lot more!
Find the answers to all your eyewear questions, and a whole lot more!
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When should I place my order to guarantee delivery by December 24?
To allow us to complete your order accurately and on time, please place your order by 11:59PM EST on the corresponding day below:
|Prescription Glasses and Sunglasses:||December 11|
|Non-prescription Sunglasses and Home Try-On:||December 16|
|Gift Cards:||December 19|
When ordering prescription glasses or sunglasses, please ensure your prescription information is complete. If you request that we contact your doctor to obtain your prescription, we cannot guarantee on-time delivery — some doctors may take up to three days to get back to us.
What do I need to order?
Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. (It’s easy.) You can also stop by any of our retail stores where our trained associates can measure your PD.
Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to email@example.com.
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297, Mon–Fri, 9am–9pm ET.
What’s the status of my order?
We’re working on a way for you to check your order status online, but for now, our staff is on hand to assist. For time-sensitive questions, it is best to call 888.492.7297, Mon–Fri, 9am–9pm ET. You can also reach us via Twitter, @WarbyParkerHelp.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!
What is the Home Try-On program?
Pick five frames to test out at home with our easy—and free!—Home Try-On program. You’ve got five days to take them for a spin and decide which style suits you best, then return all five (with free shipping both ways) and order the pair (or pairs) you like. Learn more here. And if you’re having trouble deciding on a frame, reach out to us on social media using #WarbyHomeTryOn. Just make sure your accounts aren’t private, and we’ll chime in with feedback. You can also give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET. Please note that we are only able to ship Home Try-On orders within the contiguous US.
I thought the Home Try-On Program was free—why do you need my credit card?
The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit card before completing your order. We require your credit card information for security purposes, but rest assured that the Home Try-On program is totally free. You may see a $1.00 authorization on your account after placing the order, but this will disappear from your card within 48 hours of placing your order.
The only exception: if you do not return your Home Try-On, we will need to charge the card on file the full price for each frame that we do not receive back ($95-145 per frame).
What is the Virtual Try-On tool?
Our Virtual Try-On tool helps you assess which frames flatter your face. Click the Virtual Try-On button on each frame page, and use your webcam to snap a picture of yourself, upload an existing shot, or use a model photo to virtually try on different styles.
How do I find a retail location near me?
Read more about our stores, showrooms, and the Class Trip (our traveling showroom-on-wheels) here. Then, visit one of our retail locations and see which frames are right for you!
What do your retail locations offer?
Warby Parker stores carry our complete line of eyeglasses and sunglasses. Not all of our showrooms carry the full Warby Parker arsenal, but they all feature a wide variety of styles. A few of our locations provide in-store eye exams, which you can book in advance. Find out more about our locations on our Retail page.
What do I need to know about my prescription before I order?
Before you order, please check to make sure your Rx:
How do I obtain a prescription?
There are two ways you can get a prescription:
How do I know whether or not you can fill my prescription?
Sphere (SPH): We cannot fill prescriptions with a SPH value stronger than -10.00 or +6.00. If you do not have astigmatism, the SPH will be the only value on your prescription (no CYL or Axis).
Cylinder (CYL): If you have astigmatism in either eye, you will have a CYL value in your prescription. We cannot fill prescriptions with a CYL value stronger than ±4.00.
While the above SPH and CYL values are at the extreme ends of our range, our ability to fill your prescription depends on your specific combination of SPH and CYL values. If your SPH is stronger than -8.00 in either eye and you also have a CYL value, please give us a call at 888-492-7297, Mon-Fri, 9am-9pm ET. We would love to chat so we can determine whether or not we're able to accommodate your prescription.
For sunglasses orders, we can fill prescriptions with a combined SPH and CYL value up to -7.00. However, some of our smaller sunglasses frames can accommodate slightly stronger prescriptions. We're happy to help you figure out the best frames for you based on your prescription strength. Give us a call at 888-492-7297, Mon-Fri, 9am-9pm ET.
How can I learn about the different lenses you offer?
||Free with purchase of $95 frame|
|1.67 high-index lenses||
||$30 (Compared to $100< in other optical shops)|
|Polarized CR-39 lenses||
||Free with purchase of $95 non-Rx sunglasses|
|Polarized polycarbonate lenses||
||Free with purchase of $150 Rx sunglasses|
Do you offer bifocal or progressive lenses?
We do not offer bifocal or progressive lenses just yet, but we are working on it. However, if you have a prescription for bifocals or progressives, we’d be happy to fill it as single vision for either distance or reading. Write your preference right on the prescription itself, or give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET, or email firstname.lastname@example.org to let us know what you’d like.
How do I measure my frames?
On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the nose, and the third to the length of one of the temple arms. Most glasses (including all Warby Parker frames) have these numbers printed on the inside of the temple arm.
Where can I get my Warby Parker frames adjusted?
If your Warby Parker frames don’t fit you perfectly, our skilled opticians would be happy to adjust your frames at some of our stores. If you’re not in the area, most optical shops will make minor adjustments for free or a small fee, which we will reimburse (up to $50). Just send us an electronic copy of the bill and we’ll take care of it. Please note that opticians will sometimes heat your frames to make them more malleable for adjusting. Directly heating the lenses can cause them to crack or bubble. (Read: don’t let your optician heat your lenses!)
What's the best way to clean my lenses?
To thoroughly clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the cleaning cloth included in your case should do the trick.
Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
When will I get my order?
The processing time depends on several things: the type of order, whether your order is complete (do we have your prescription?), and when you place it. Here’s what you can expect:
|Prescription glasses and sunglasses:||10 business days (including 2-3 for shipping)|
|Non-prescription glasses and sunglasses:||5 business days (including 2-3 for shipping)|
|Home Try-On:||5 business days (including 2-3 for shipping)|
|Gift Card:||5 business days (including 3 for shipping)|
|E-Gift Card:||Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.|
What does shipping cost?
Shipping and exchanges are free in the contiguous US! And shipping to Hawaii, Alaska and Puerto Rico is just $15 (though the Home Try-On program is not available in these locations).
Do you have international shipping?
Currently, we only ship to the United States and Canada. Click here to switch shipping countries.
Can I get my glasses expedited?
If you need your glasses in a hurry, give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET, to talk about expediting your order at our labs for an extra $30.
What is your return policy?
We have a 30-day, no-questions-asked return policy for all of our eyewear. Additionally, we have a one-year, no-scratch guarantee for our lenses, and we’ll replace your scratched lenses for free within that timeline. Unfortunately, gift card purchases are non-refundable.
How do I set up a return?
Give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET, or email us at email@example.com so we can get started on the return or exchange process. We’d love to hear your feedback too.
What if I’m not happy with the fit of my frames?
We want you to love the look and feel of your new frames, so if they fit anything less than comfortably, let us know! Our glasses are only available in one set size, but we’d be happy to recommend a style that might fit you better. Adjusting your frames is also another easy option to improve the fit. Find a retail location that offers adjustments here.
What do I do if I’m experiencing issues with my prescription?
Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your glasses, give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET. We’ll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!
What do I do if I want to replace my lenses?
We can't replace lenses in non-Warby Parker frames, but we are happy to put brand new lenses into your Warby Parker glasses and sunglasses. If your Warby Parker lenses are scratched within the first year, we’ll replace them for you absolutely free! Give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET, or email us at firstname.lastname@example.org to set up a replacement.
|Optical- Polycarbonate lenses||$50|
|Optical- High Index 1.67 lenses||$80|
|Sun- Non-prescription polarized polycarbonate lenses||$50|
|Sun- Prescription polarized polycarbonate lenses||$100|
|Scratched lenses within the first year of your purchase||Free|
Do you accept insurance as payment for my eyeglasses?
We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.
Do you accept FSA or HSA for payment?
Warby Parker accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses!) and exams, as long as your FSA or HSA card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the balance to a different card, please call us at 888.492.7297, Mon–Fri, 9am–9pm ET. We're happy to set that up.
My FSA funds expire at the end of the year. When should I place my order?
Purchase by 11:59 p.m., December 27, 2013, and you'll be charged by the end-of-year cutoff.
If I'm using my FSA to purchase prescription eyewear, do I need to do anything special when I order?
Nope. Just one thing to keep in mind: in order to get your order processed by the end of the year, we'll need to get your complete prescription information at the time you check out. (We can't fulfill your order until we have your full prescription.)
If you have more questions about using your FSA or HSA account with Warby Parker, visit our FSA page.
How do I get an itemized receipt?
Give us a call at 888.492.7297, Mon–Fri, 9am–9pm ET, or email email@example.com to request a receipt.
Do you offer gift cards?
Our gift and e-Gift cards make great presents. Purchase them here. Unfortunately, gift cards are non-refundable.