Health and safety in our stores
Our ability to offer glasses, contacts, eye exams, and other vision services is critical to everyday life, and we are committed to providing a safe shopping experience for everyone, both online and offline. With this in mind, we will reopen a small number of stores where we’re able to ensure a safe shopping experience for our team and customers—with modified operations starting May 14. (More on how we’re responding to COVID-19 here.)
Since closing our 120 stores on March 14, we’ve been thinking about what the future of physical retail experiences looks like. Drawing on insights from our optical lab in Sloatsburg, New York, which has safely operated as an essential business throughout the pandemic, we have enhanced the in-store safety measures we developed in the weeks before we closed our stores. You’ll find where we’ve opened our doors again on our Retail page—and below, you can learn more about what we’re doing to keep you and our team safe while you shop with us. Our commitment to providing a safe (and enjoyable) shopping experience for everyone, whether online and in person, continues.
What we’re doing in stores
We’ve redesigned our in-store shopping experience and are following a robust set of practices, including:
- One-on-one guided shopping
- Clear floor markers for coordinated customer flow
- Limited store capacity
Contactless shopping features
- Touch-free measurements and checkout
- Virtual Try-On option in-store
- Home deliveries in lieu of store pickups or returns
- Digital prescriptions
- Hand sanitizer and disinfectant wipes available for customers (our advisors will be frequently washing their hands)
- Thorough frame and surface cleanings between customers
- Face coverings required for customers (our team will be wearing them as well); personal protective equipment required for doctors
Team and patient health screenings
- Team member daily health screenings and temperature checks
- Patient screenings before exams
What to know before your visit
Whether you’re stopping by to shop (we’re open for walk-ins) or to get an eye exam (book in advance here), there are a few things you can do to prepare for a safe and seamless visit:
- Bring a face covering to wear during your entire visit—they’re required and our team will be wearing them too :-)
- Take a look at frames on our site and add them to your Favorites. That way we’ll both know exactly what you’re looking to try on when you stop in.
- If you have an iPhone X or a newer model, you can use our Virtual Try-On tool in the Warby Parker app. It allows you to easily try on glasses wherever, whenever, so you can get a head start on browsing before you step foot in the store.
- Check your prescription and the expiration date. Some of our locations offer exams if you need to renew it.
- If you’re coming in for an eye exam, the optometrist will give you a call the day before to better understand your eye health history and any concerns you may have.
We thank you for your patience and understanding during this extraordinary time. Please continue to follow federal, state, and local guidelines for remaining safe and healthy.
Updated: May 14, 2020