Inside this location, amongst our eyewear, you'll find a double-walled mural—brimming with iconic city shapes—that was hand-painted by local artist Timothy Goodman
How to get a prescription
THINK YOUR VISION HAS CHANGED?
Book an eye exam
This location offers comprehensive eye exams for glasses and contacts. If you've never worn contacts before, we offer complimentary training (with any order) on how to insert, remove, and care for your contacts.
Our newest frames are scene-stealers—not unlike the group of talented individuals wearing them.Shop the collection
Add a pair and save
Get 15% off when you buy two (or more) pairs of prescription eyeglasses or sunglasses.Shop now
Warby Parker x Theophilio
Memory is a powerful raw material. In collaboration with New York-based label Theophilio, we've translated it into one limited-edition frame.Shop the shape
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an FSA or HSA card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non-prescription sunglasses and accessories, or can book an eye exam at most locations.
We're in-network with several major insurance carriers, and we also make it easy to use out-of-network benefits. (Coverage may vary by location or plan.) Get all the details here.
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Yes, indeed. We have a 30-day, hassle-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Yep, at all of our New York locations! Come in for a 15-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
Recent Google reviews from New York, NY
4.7 out of 5(146 reviews)
Carlos A
March 24, 2024
5 out of 5
5/5 experience! I went in today where I received a comprehensive eye exam for both glasses and contact lenses. I was helped by James who was one of the bests associates I have ever worked with. James was super friendly, kind, and compassionate in hearing all my concerns and gave me the best recommendations when picking out a new pair of glasses. My experience with the Optometric Technician (Kendall) was super helpful with all my imaging and retina scans before meeting with Dr. Emily Ortiz. Dr. Ortiz was amazing, and she also took her time when conducting her eye exam evaluation, went in-detail regarding my retina scans, and provided the best recommendations for glasses/eye contact lense brands. Overall, one of the best eye doctor visits I've had in a while with a,positive atmosphere with the use of the newest technology equipment I've seen. WILL DEFINITELY COME BACK!
Halyna K
March 08, 2024
5 out of 5
Thank you 😊
Response from Warby Parker
March 14, 2024
Thank you for sharing this review, Halyna!
Philip L
March 08, 2024
5 out of 5
I had a great time with the staff. Avery one was great
Response from Warby Parker
March 08, 2024
We are so glad you had a great experience with our team, Philip!
Rosie G
March 06, 2024
5 out of 5
🌟✨💫 What an incredible experience at the Union Square Warby Parker store! 💫✨🌟
I am beyond grateful and enthusiastic about my visit to this store, and I can't wait to go back for more frames! Union Square is on a roll today - every store my son and I have visited has been absolutely amazing. The staff at this location is truly fantastic - they treated us with such kindness and respect. It's such a refreshing change to be treated like normal people, especially when we've experienced discrimination elsewhere.
I can wholeheartedly recommend this location 100%! When I went in looking for glasses for my son, whose prescription frequently changes, we found a pair that he absolutely adored. The pricing was exactly what I was looking for, between $100 and $150 - such a great value for the quality we received.
Our glasses will arrive by March 14th, and the best part is that no expert is needed for the fitting. I am eagerly anticipating receiving them! Thank you, Union Square Warby Parker store, for such an exceptional experience. 🙌👓💖
Response from Warby Parker
March 07, 2024
We are so happy to hear you had an excellent shopping experience, Rosie! We are so glad your son found some great frames, and we hope to see you both again soon!
Guillermo B
March 03, 2024
1 out of 5
They advertise that they accept health insurance and at the end I have to pay from my pocket, because they don’t take Healthfirst insurance and they told me that the insurance company will give me the money back and I founded later that it isn’t true.
Response from Warby Parker
March 03, 2024
We are very sorry to hear about this miscommunication, Guillermo. We would love to connect further and learn more about your experience — reach out to us at social@warbyparker.com so we can follow up.
Bodya B
March 02, 2024
1 out of 5
At first glance, it’s a good store with a large selection of glasses. However, I was very unhappy. I received a gift card from a loved one. It was a gift for St. Valentine. But the service in the store spoiled the impression.
When I went to the Warby Parker, no one came up to me and offered help. I inspected the glasses on my own for almost 20 minutes. Only after I asked for help was I asked how they could help.
Secondly, it is very unfortunate that the cost of the frame (it costs from $95) is not included in the cost of a doctor's exam. Usually, when you buy a frame, the examination from the doctor is free.
You also need to pay extra money for lens replacement.
So, buying glasses in this store will cost more than $220 (frame, doctor's examination, lenses).
Still, the impression of the store was ruined not by the price, but by the service. By the way, the consultant could not normally explain how to make an appointment with the doctor and for what time it could be made. So I had to go to another Warby Parker (in Soho) to get answers to these questions. The service there is much better.
Response from Warby Parker
March 03, 2024
We are very sorry to hear about your experience, Bodya. This is absolutely not the experience or level of service we aim to provide, and we will be sharing your feedback with our team. We would love to connect with you further — please reach out to us at social@warbyparker.com so we can follow up.
Sonja K
March 01, 2024
5 out of 5
Great in-store experience. The team members were warm and welcoming. The store is bright and clean. There is a wide range of frames to choose from. Great experience!
Response from Warby Parker
March 04, 2024
We are so glad you had a great experience, Sonja! Thank you for sharing this review.
Virna S
March 01, 2024
5 out of 5
I've been a Warby Parker client for few years. The sales people at this store are very friendly, and did their best to help me in choosing the right frame
Response from Warby Parker
March 04, 2024
We are so glad our team was able to help you find some great frames, Virna!
YC M
March 01, 2024
5 out of 5
Paulina was extremely helpful, friendly, and efficient.
Response from Warby Parker
March 04, 2024
We are so glad you had a great experience with our team!
FlawLess
February 28, 2024
5 out of 5
Great customer service here. This was my first time at a Warby Parker store and it was amazing. I was in and out with an hour during my lunch break.
Response from Warby Parker
February 29, 2024
We are so glad you had a seamless experience! Thank you for sharing this review.
Marta S
February 27, 2024
5 out of 5
Very professional and friendly staff.
Response from Warby Parker
February 29, 2024
Thank you for sharing this review, Marta! We are so glad you had a great experience.
Nico
February 25, 2024
5 out of 5
Friendly staff, fast service, and everyone seemed informative.
Response from Warby Parker
February 26, 2024
Thank you for sharing this review, Nico! We are so glad you had a great experience.
Zora G
February 15, 2024
5 out of 5
Everyone here is so nice and helpful, the eye exam took under 20 minutes and the salespeople were very helpful, especially Vayle!
Response from Warby Parker
February 19, 2024
We are so glad you had a seamless experience, Zora! Thank you for sharing this review.
J B
February 07, 2024
5 out of 5
Excellent place for cool, stylish eyewear at reasonable prices. The sales reps are very helpful, friendly, and patient. They worked with me to find eye frames that fitted my style and personality. I will definitely go back to this store to periodically update my eye frames.
Response from Warby Parker
February 08, 2024
We are so glad you had a great experience! We look forward to seeing you again in the future.
Lina W
February 02, 2024
5 out of 5
Great service, good prices!
Response from Warby Parker
February 05, 2024
Thank you for sharing this review, Lina!
Shelley M
January 31, 2024
5 out of 5
excellent service by Kim in the 5th Avenue Chelsea store
Response from Warby Parker
February 06, 2024
We are so glad you had a great experience with our team, Shelley!
Mariel C
January 30, 2024
5 out of 5
Great experience at this WP. Staff was very friendly and helpful.
Response from Warby Parker
January 30, 2024
We are so glad you had a great experience with our team, Mariel! Thank you very much for sharing this review.
William M
January 18, 2024
5 out of 5
Very clean, organized store. Friendly staff
Well worth a visit.
Response from Warby Parker
January 22, 2024
Thank you very much for sharing this review, William! We are so glad you had a great experience with our team.
Brian
January 15, 2024
5 out of 5
Came in for an eye exam (glasses & contacts). Scheduling online was easy and efficient. Came in and did not have to wait at all. Dr. Ortiz was very kind, informative, and helpful. She answered all of my questions and gave me a referal to a specialist for an issue she found during my exam. Sales team, JD, was also very kind and helpful with picking out new frames. I would recommend coming here.
Response from Warby Parker
January 16, 2024
We are so happy to hear you had an excellent experience from start to finish, Brian! We hope you love your new frames.
Drummer C
January 13, 2024
5 out of 5
My first experience with WP. Went for an eye exam and eye glasses at the Union Square nyc location. The store was very busy and I had gotten the last available appointment offered for the day. I was seen right at the scheduled time and the exam took just about as long as the online information indicated. Because their prescription glasses are so affordable, I was able to get two new pairs of glasses that I really like as they have so many great options to chose from.The store is very efficiently run and I was very impressed particularly since they were so busy. Everyone was so polite and no annoying sales pitches which I find very annoying. The tech and doctor who did the exam were very kind and my questions were answered without rushing me even though they were fully booked. The young lady who helped me pick out the frames and process the insurance claim was very nice and very helpful. This was definitely the best eye glass purchase/exam experience I have ever for sure.
Response from Warby Parker
January 17, 2024
We are so glad you had a seamless experience from start to finish! We hope you love your new frames, and we hope to see you again in the future.
Alex
January 08, 2024
5 out of 5
I just had the most magical first experience here, I want to give a big shout out to my sales rep Kiara and the optician (young man name starts with an N, and was working Monday 1/8 in afternoon).
Everybody took their time and answered all of my ridiculous questions and really helped me to make the perfect choice patiently, with NO PRESSURE, and I am so excited for my glasses and I just feel so delighted by the experience I had at the store and the peace of mind knowing that I can come back if I need to make any adjustments or exchanges after.
This really seems like the perfect middle ground between overpaying at your local optometrist or ordering from a place online that doesn’t have stores.
Another great thing is they were able to measure my PD in the store and also to measure my anti-fatigue settings. This was great because my optometrist (not at warby Parker) would not give me that information on my prescription.
Response from Warby Parker
January 09, 2024
Thank you so much for sharing this thoughtful review, Alex! We are so happy to hear you had an excellent experience from start to finish! We hope you love your new frames, and we hope to see you again in the future.
Brandon V
January 05, 2024
5 out of 5
My experience was excellent, especially considering it was my first time getting prescription glasses. Warby Parker’s range of glasses styles impressed me. The customer service was exceptional, and the eye exam was quick, allowing me to breeze through the process. The environment was friendly and impeccably clean. I’ll definitely return and recommend it to my friends.
Response from Warby Parker
January 09, 2024
We are so glad you had an excellent experience from start to finish, Brandon! Thank you for sharing this review — we look forward to seeing you again in the future!
Jessica R
January 05, 2024
5 out of 5
First time visiting Warby Parker after hearing rave reviews from family & friends. The Union Square store did not disappoint. Everyone was super helpful and welcoming making my experience stress free. Dr. Emily Ortiz was very friendly and gave a comprehensive exam. Nikeem was outstanding and provided excellent customer service in helping me select the right frames. I definitely will be a returning customer - highly recommend.
Response from Warby Parker
January 09, 2024
We are so glad you had an excellent experience from start to finish, Jessica! We hope you love your new frames!
Raymond D
December 28, 2023
1 out of 5
Fair warning there are items on display here which are not available. First I was told the model is popular so it's sold out, then it's retired and not available anywhere (why's it on display?), then the floor model is not available for sale despite both being true? Thanks, WP, for the time suck.
Response from Warby Parker
January 05, 2024
We are so sorry to hear about your experience, Raymond. We absolutely should not have frames out that are not available, and we will share this feedback with our team.
Jenny L
December 19, 2023
5 out of 5
Warby Parker offers a fantastic in-store experience with stylish frames, excellent service, including an eye exam. I purchased a pair of glasses I love and recommend them to anyone in need of eyewear.
Response from Warby Parker
December 21, 2023
We are so glad you had an excellent experience, Jenny! Thank you so much for sharing this review.