Help / Inquiries

All of our optical glasses and sunglasses are available to try at our Warby Parker stores. We have also partnered with a select number of like-minded boutiques across the country to serve as showrooms for our collection. You can find a full listing of our retail locations here.

At each location, you can try on frames in person before placing an order online. We are also happy to make adjustments to your Warby Parker frames at select stores. Visit our Retail page for more information. We would love to meet you!

You can try up to five different frames (with non-prescription lenses) for five days in the comfort of your own home through our Home Try-On program.

After placing your order through our website, your Home Try-On order will be delivered via UPS in just a few business days. The package will include the frames you selected, as well as a packing slip and a prepaid return shipping label. Starting on the day you receive your Home Try-On, you will have five days to wear the frames, get input from friends and family, and find the perfect pair for you!

After your five days are up, simply put all five frames back into the black case, put the case and packing slip back into the shipping box, and attach the return shipping label to the outside of this box. You can then drop off the shipment with UPS. If you decide to purchase a pair (or two) at any point (before, during, or after your five day trial), simply go back to our website and follow these instructions for placing your order! Rather than keeping the pair that you like from your Home Try-On, we ask that you place a purchase order for those frames on our website. We will then get started on a brand new pair for you with custom-cut prescription lenses.

While we wish that we could offer our Home Try-On program to everyone, there are a few things you can do to see if the glasses might work for you without trying them on at home. First, use the Virtual Try-On to test which frame shape works best for you. Then, compare your current glasses’ measurements to the frames’ measurements on our website. This should give you a good sense of how a pair of Warby Parkers will fit before you even receive them. And if you end up ordering a pair that’s not 100% perfect for you, we have a 30-day return or exchange policy — no questions asked!

To access our Virtual Try-On tool, simply go to the frame's individual product page and click the "Virtual Try-On" button on the right of the screen. From there, you’ll be given instructions on how to upload your photo and (virtually) try on the frame!

While the Virtual Try-On tool is great for gauging the look and style of a particular frame, it will not always provide an accurate sense of how a pair of glasses will fit you. If possible, we recommend that you give our Home Try-On program a try or stop by one of our retail locations. If you have any trouble, or would like help finding frames that will work for you, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET.

No. Though the pictures you upload will be saved on the website while you are using it, they are not saved anywhere in our system, and can be easily deleted from your browser at anytime. If you would like to delete any of your pictures, simply find the icon below your picture that looks like a manila folder with an orange arrow. When you hover over this icon, the word “Photo” will appear below it. Once you click on this icon, you will see the pictures that you’ve uploaded on the site, as well as a blue “X” on each picture. To delete any of these pictures, simply click on the blue “X”.

You can try up to five different frames (with non-prescription lenses) for five days in the comfort of your own home through our Home Try-On program.

After placing your order through our website, your Home Try-On order will be delivered via UPS in just a few business days. The package will include the frames you selected, as well as a packing slip and a prepaid return shipping label. Starting on the day you receive your Home Try-On, you will have five days to wear the frames, get input from friends and family, and find the perfect pair for you!

After your five days are up, simply put all five frames back into the black case, put the case and packing slip back into the shipping box, and attach the return shipping label to the outside of this box. You can then drop off the shipment with UPS. If you decide to purchase a pair (or two) at any point (before, during, or after your five day trial), simply go back to our website and follow these instructions for placing your order! Rather than keeping the pair that you like from your Home Try-On, we ask that you place a purchase order for those frames on our website. We will then get started on a brand new pair for you with custom-cut prescription lenses.

The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit card before completing your order. We require your credit card information for security purposes, but rest assured that the Home Try-On program is totally free. You may see a $1.00 authorization on your account after placing the order, but this will disappear from your card within 48 hours of placing your order.

As long as your debit card is attached to a major bank and can be run as a credit card, we can use it. Simple debit cards are not accepted because they are incompatible with the authorization process that we use. Using a simple debit card to place a Home Try-On order may delay shipment of your order, because we will need to follow up with you to obtain your credit card information instead.

Our Home Try-On program is available to customers who live within the contiguous United States. It is not available to those who live in Hawaii, Alaska, Puerto Rico, or Canada. For the near term, we cannot offer one-off Home Try-On shipments to these destinations, even for a fee. We are working hard to open our Home Try-On program to these destinations in the future.

You can select up to five frames to try at home for free through our Home Try-On program. To add a frame to your order, click on the “Home Try-On” button for each frame you would like to try on. After you have selected all five frames, click on the “Home Try-On” cart in the top right corner of the screen (make sure that all of the frames are listed as “Free” in the Amount column). When you’re ready, click “Proceed to Checkout” and follow the instructions from there.

Starting on the day you receive your Home Try-On, you will have five days to wear the frames, get input from friends and family, and find the perfect pair for you!

Rather than keeping the pair that you like, we ask that you place a purchase order for those frames on our website. We will then get started on a brand new pair for you with custom-cut prescription lenses.

Unfortunately, certain styles and colors of our glasses are not available for Home Try-On. Specifically, we don't have enough inventory of our limited edition collections, to offer them for Home Try-On. If you have any questions at all about selecting frames for your Home Try-On, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET.

Oh no! We’re very sorry for the wait. If you’re in a rush, you may want to try the frame in another color, or try a similar pair (we recommend a few frames at the bottom of every product page). Or if your heart is set on a particular style, feel free to give us a call. We can check on exact inventory levels and give you an estimate of when out-of-stock styles will become available. 

No. In order to make our Home Try-On available to as many customers as possible, we will send you the frames to try on with non-prescription “demo” lenses. Once you receive your Home Try-On order and find a frame (or two!) you love, you can return to our website at anytime to place an order for prescription glasses.

You're in luck: a Warby Parker optometrist at our Greene Street location administers a comprehensive eye exam, including a refraction test and an eye health assessment, to determine your glasses prescription. At Newbury Street, you can visit Dr. Stacy Coen LLC, a duly licensed optometrist independent of Warby Parker, whose office is adjacent to our shop. Book an appointment here.

If you can't make it in to either location, please visit your ophthalmologist or optometrist to obtain both an eye exam and a prescription. They should provide you with a written copy of your prescription before you leave, but you can always ask for one if they don’t. Please also request that your doctor measure and record your pupillary distance (or PD) on your prescription. Your PD is the distance between your two pupils measured in millimeters (e.g. 60). Your PD is not always included in your eyeglass prescription, but it’s very helpful for us to have when making your eyeglasses to ensure that they fit you perfectly.

We can fill a wide range of single vision prescriptions, including prescriptions with astigmatism. However, we do have some limitations.

Prescription Optical Glasses
Sphere (SPH): We cannot fill prescriptions with an SPH value stronger than -10.00 or +6.00. If you do not have astigmatism, the SPH will be the only value on your prescription (no CYL or Axis).

Cylinder (CYL): If you have astigmatism in either eye, you will have a CYL value in your prescription. We cannot fill prescriptions with a CYL value stronger than ±4.00.

While the above SPH and CYL values are at the extreme ends of our range, our ability to fill your prescription depends on your specific combination of SPH and CYL values. If your SPH is stronger than -8.00 in either eye and you also have a CYL value, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET. We would love to discuss your prescription in detail to determine whether or not we will be able to provide you with prescription lenses.

Prescription Sunglasses
For sunglass orders, we can fill prescriptions with a combined SPH and CYL value up to -7.00. However, some of our smaller sunglass frames can accommodate slightly stronger prescriptions. We encourage you to give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, to determine the best frames for you based on your prescription strength.

Unfortunately, contact lens and eyeglass prescriptions are different. The simple reason is because contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescriptions may appear similar, they will differ in strength and are not interchangeable. We cannot — and, for your safety, would not — use your contact lens prescription to make your glasses.

To purchase a pair of prescription glasses, all you need is your eyeglass prescription or your doctor’s contact information (we’ll call your doctor for you). We also recommend that you provide your pupillary distance (or PD) if your eyeglass prescription has a combined Sphere and Cylinder measurement of ±2.00 in either eye. Have no idea what we’re talking about? Don’t worry! We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.

Yes! All of our optical glasses (including the monocle!) can be made into reading glasses. First, select the frames you’d like to buy and click the blue “Add to Cart” button to add them to your shopping cart. During the checkout process, you will be given the choice to purchase prescription, non-prescription, or reading glasses. Once you select “Reading Glasses”, you will be asked to specify the lens magnification strength you’d like (up to +6.00). From there you can provide shipping and billing information and submit your order.

At this time, we are unable to provide bifocal, trifocal, or progressive (no-line bifocal) lenses in our glasses. We can provide single vision prescription lenses using either your distance or reading prescription. If your prescription is written for bifocals or progressives, please contact us to let us know whether you’d like us to make your glasses using the distance portion or reading portion of your eyeglass prescription.

However, if you’ve found an optical Warby Parker frame that you love and would like to have bifocal or progressive lenses installed, there’s still hope! We offer a frame-only purchase option for 10% off the standard price for customers who prefer to purchase the frames alone and have the lenses of their choice inserted elsewhere. If you’d like to take this route, please select “Non-Prescription Glasses” during checkout and then choose “I plan on replacing these lenses.” A 10% discount will be applied to your order.

Please note that the frame-only discounted purchase option is not available for sunglasses.

Your PD is the distance in millimeters between the centers of your pupils. We use this measurement to align the optical center of the lens with the center of your eye in order to avoid unnecessary eye strain.

Measure your PD quickly and easily online at pd.warbyparker.com (using a computer with a webcam).

Your PD may already be on file with your doctor or the last place that made your prescription glasses. If not, the measurement can also be done at any optical shop or optometry practice. The measurement is usually taken for free, but if you are charged a nominal fee we will cover it by deducting that amount from your order. All you have to do is send us a receipt and we’ll take care of the rest! We are also happy to measure your PD at many of our retail locations - please email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET if you'd like to have your PD measured, or if you have any other questions.

Of course! You can email us a copy at prescriptions@warbyparker.com, upload it to our website during the checkout process, or fax it to us at 877-277-6340. When you send us your prescription, please include your name, email address, and order number so that we can match up the prescription to the correct customer or order record.

If you have any questions about your prescription, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET.

This is essentially a fancy way of saying that you do not have a Cylinder or Axis measurement in one or both eyes. While most people will have measurements in their Sphere column for both eyes, you will only have a Cylinder measurement in either eye if you have astigmatism in that eye. If you don’t, your doctor will either leave that column blank, or will write “SPH” or “DS” to make it clear that you only have a Sphere measurement for this eye. If you have any questions about your prescription, please email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET.

Unfortunately, we are currently unable to fill prescriptions with prisms (indicated by the word "base," an up arrow, or a triangle symbol on your prescription). For the time being, here’s an option that may work if you have a pair of Warby Parkers in mind: simply purchase the frames without prescription lenses (at a 10% discount) and take the glasses to an optical shop to have prism lenses inserted.

Our team reviews every single order for prescription glasses. If we come across anything out of the ordinary or clearly incorrect, we will email or call you to clarify. Keep in mind that because prescriptions can differ greatly from person to person, we are unlikely to catch prescription entry errors unless you have provided us with a copy of your prescription (which you can do by either uploading a scan or picture of it during checkout, or emailing the file to help@warbyparker.com after placing your order).

Certain states require us by law to verify your prescription. We can verify your prescription by either obtaining a copy of it (via fax, email, or in person at one of our retail locations), or by contacting your eye doctor directly. If we will be shipping your order to one of the following states, we will need to verify your prescription: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA.

Definitely! Once you’ve picked the frames you like, you can proceed to checkout as usual. If purchasing optical glasses, you’ll be given the choice to purchase the glasses with non-prescription lenses. We will then fill your frames with high-quality polycarbonate lenses that include anti-scratch and anti-glare coatings. If purchasing sunglasses, you can choose prescription or non-prescription glasses by selecting the appropriate option when adding the frames to your cart from the product page.

We don’t sell you lens coatings — we give them to you! All of our prescription lenses come standard with anti-scratch and anti-reflective coatings, and are also UV-protective.

Unfortunately we cannot put new lenses into your non–Warby Parker frames. Our lab is only equipped to handle our very own Warby Parkers.

At this time, we are unable to provide bifocal, trifocal, or progressive (no-line bifocal) lenses in our glasses. We can provide single vision prescription lenses using either your distance or reading prescription. If your prescription is written for bifocals or progressives, please contact us to let us know whether you’d like us to make your glasses using the distance portion or reading portion of your eyeglass prescription.

However, if you’ve found an optical Warby Parker frame that you love and would like to have bifocal or progressive lenses installed, there’s still hope! We offer a frame-only purchase option for 10% off the standard price for customers who prefer to purchase the frames alone and have the lenses of their choice inserted elsewhere. If you’d like to take this route, please select “Non-Prescription Glasses” during checkout and then choose “I plan on replacing these lenses.” A 10% discount will be applied to your order.

Please note that the frame-only discounted purchase option is not available for sunglasses.

Unfortunately, we don’t have transition lenses available yet. Hopefully this will change in the future! For the time being, here’s an option that may work if you have a pair of Warby Parkers in mind: simply purchase the frames without prescription lenses (at a 10% discount) and take the glasses to an optical shop to have transition lenses inserted.

Please note that the frame-only discounted purchase option is not available for sunglasses.

Yes! For optical prescriptions, we offer an ultra-thin, 1.67 high-index lens option for just $30 more (compared to $100 or more in most optical shops). The high-index lens option is not available for prescription sunglass orders. We use high-quality polarized polycarbonate prescription sun lenses (with anti-scratch and anti-glare coatings) for all prescription sun orders.

If your prescription contains a combined Sphere and Cylinder value of ±4.00 or stronger, you will be prompted during the checkout process to add high-index lenses to your prescription optical order. If you are not given this option during checkout but would like to add these lenses, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at help@warbyparker.com.

Our lenses are made from polycarbonate. We use polycarbonate because it is far thinner and lighter than traditional plastic (e.g. CR-39) or glass lenses. Polycarbonate is the most impact-resistant material on the market and offers 100% UV protection. All of our lenses are coated twice with one of the best anti-reflective coatings on the market. In addition, they receive an anti-scratch coating to help maintain superior vision through everyday use.

For stronger optical prescriptions, we offer 1.67 high-index lenses (please note that this option is not available for prescription sun orders). With one of the highest indices of refraction available today, these lenses are even thinner and lighter than our standard lenses.

To thoroughly clean your lenses, simply rinse them with lukewarm soap and water, and dry them with a paper towel. For day-to-day cleaning of light smudges, a few swipes of the cleaning cloth included in your case should do the trick.

Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

Our polycarbonate lenses are softer than traditional glass lenses, but are considerably lighter and safer. For added durability, we apply a scratch-resistant coating to all of our lenses.

We are happy to put new lenses into your Warby Parker frames. Lens replacements cost $50 for optical polycarbonate lenses, $80 for optical ultra-thin 1.67 high-index lenses ($55 and $85 respectively for frames in our Titanium collection), and $100 for sun lenses — much less than the cost of buying new high-quality lenses at an optical shop! Just call us at 888-492-7297 or email us at help@warbyparker.com. We will email you a pre-paid UPS shipping label to send your frames back to us (if you are within the contiguous US). We’ll then fit them with new lenses and ship them back to you — all within 10 days.

The frame measurements on each product’s page are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the nose bridge in millimeters, and the third to the length of the temple arms in millimeters. Most glasses (including all Warby Parker frames) have these numbers printed on the inside of the temple arm.

Many of our frames are made of cellulose acetate, which makes them relatively easy to adjust. While we can do adjustments at select stores, most optical stores will make minor adjustments for free or a small fee. Please note, though, that opticians will sometimes heat your frames to make them more malleable for adjusting. Direct heat applied to the lenses can cause them to crack or bubble, so please ask your optician to avoid heating your lenses. We recommend using an adjustment device that allows focused heat to be applied to the frames alone (usually by heating small glass beads that can then be rolled over the acetate frames). If you have any questions or issues, please email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET.

Our titanium frames feature adjustable nose pads and spring hinges to allow for a comfortable fit. They also feature acetate arms that can be adjusted with heat (as described above) to fit well around your head and ears.

We sell only original Warby Parker frames. Eyewear is a form of self-expression for us, and we don’t want to sell someone else’s designs. The Warby Parker aesthetic is vintage-inspired with a fashion forward twist, with each frame crafted of the finest custom materials and components.

Our frames are made of the strongest, highest-quality materials, including cellulose acetate sourced from a 150-year-old family-owned Italian company, and lightweight titanium from Japan. The frames are manufactured and assembled in China (at some of the same factories that make the high-priced designer frames found at optical boutiques). Our founders have visited these factories to ensure both the integrity of the manufacturing process and the quality of the working conditions. The frames are then shipped to our labs in the US, where we custom-cut your prescription lenses and ship them off to you.

Our frames are made from the highest quality materials, including custom cellulose acetate and titanium produced specifically for Warby Parker. Unlike plastic, cellulose acetate is durable yet flexible, can be produced in brilliant colors and patterns, and maintains its shape and sheen with age. Our acetate frames feature Teflon-coated, three and five-barrel hinges to provide superior durability. Our lightweight and super-strong titanium frames are finished with ion plating, which makes them extremely durable, wear-resistant and saturated with color. Titanium frames also include double action hinges from France and adjustable nose pads for comfort.

Each style is only available in one unique size. However, we offer a variety of different sizes across our collection. To find the frames that will fit you best, please note the measurements listed on each product page. You can also email us at help@warbyparker.com or give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, and we will gladly discuss your needs and walk you through our collection!

The price of our standard optical glasses includes polycarbonate prescription lenses with anti-scratch and anti-glare coatings. Our sunglasses include polarized lenses with 100% UVA and UVB protection. You will also receive a hard case, cleaning cloth, and gift box with each pair purchased. Most importantly, for every pair of glasses you buy, we will provide a pair to someone in need.

For those optical prescriptions with a sphere greater than +4.00 or less than -4.00, our high-index 1.67 lenses can be added for an additional cost (please note that this lens option is not available for prescription sun orders).

In addition, we include free shipping and free returns via UPS for customers in the contiguous US.

Frames are only available to purchase in the colors that are listed on the website for each specific style. We expand our line frequently, though, so please sign up for our email list at the bottom of this page and keep an eye out for new collections and limited edition styles.

While we do not accept insurance, many customers are able to obtain reimbursement for a portion or all of the cost of their prescription glasses through their insurance provider, and we are happy to provide a receipt for this purpose. We recommend that you call us at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at help@warbyparker.com once you receive your order if you would like to obtain a receipt.

Please note that our glasses are priced as a package that includes both the frames and the lenses, so your item total will not include a specific amount for the frames and lenses separately. The only exception to this will be if you have purchased high-index lenses, which will show up as a separate line item of $30 per pair.

The industry is controlled by a few large companies that have kept prices artificially high, reaping huge profits from consumers like you who have had few other options. By refusing to deal with these companies and selling our glasses to you directly through our website, we cut out the middlemen who egregiously mark up prescription eyeglass prices. This makes it possible for us to offer you great-looking prescription glasses at a great price. We never compromise on quality or style — we simply give you direct access to higher quality, better looking eyewear. Click to learn more.

Yes, as long as your FSA or HSA card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase, and apply the balance to a different credit card, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET.

The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit card before completing your order. We require your credit card information for security purposes, but rest assured that the Home Try-On program is totally free. You may see a $1.00 authorization on your account after placing the order, but this will disappear from your card within 48 hours of placing your order.

Please do not use your Gift Card when placing a Home Try-On order. Our Home Try-On program is free, but we do need to have a valid credit card on file for you. When you place a Home Try-On order, we run a $1.00 authorization to ensure the validity of your credit card, but this amount is not charged to your account and will disappear after just a few days.

Using a Gift Card to place a Home Try-On order may delay shipment of your order, as we will need to follow up with you to obtain your credit card information instead.

Yes – just give us a call at 888-492-7297 or email help@warbyparker.com. We can provide a receipt that indicates prescription and payment information, as well as total amount billed. Please note that while your receipt will list each pair as a separate line item, it will not show a distinction between the cost of the frame and the cost of the lens - these are included in the item total and cannot be broken down further.

If you don’t use all of the money you’ve put in your FSA for the year, you lose the money that’s in your account when the plan year ends. Most FSA plans end on December 31, but your plan may offer a grace period until March. Please check with your employer to find out the terms for your plan.

For purchase orders, we accept all major credit and debit cards. For Home Try-On orders, we can only accept debit cards if they are attached to a major bank and can be run as a credit card.

Once your order is placed, we run an authorization for the purchase amount to ensure that your card is valid. However, we do not process payment for your order until your glasses have been completed and shipped from our lab. For Home Try-On orders, we run a $1.00 authorization on your credit card, but this amount is not charged to your account and will disappear after just a few days.

The price of our standard optical glasses includes polycarbonate prescription lenses with anti-scratch and anti-glare coatings. Our sunglasses include polarized lenses with 100% UVA and UVB protection. You will also receive a hard case, cleaning cloth, and gift box with each pair purchased. Most importantly, for every pair of glasses you buy, we will provide a pair to someone in need.

For those optical prescriptions with a sphere greater than +4.00 or less than -4.00, our high-index 1.67 lenses can be added for an additional cost (please note that this lens option is not available for prescription sun orders).

In addition, we include free shipping and free returns via UPS for customers in the contiguous US.

If you’re not 100% satisfied with your glasses (whether they’re prescription, non-prescription, or sunglasses), we offer a no questions asked, 30-day return policy from the day you receive your order. For orders within the contiguous US, free return shipping is also included. We also have a one-year no-scratch guarantee for our lenses, and will replace your lenses free of charge if they have scratched within one year of receiving them.

We are happy to put new lenses into your Warby Parker frames. Lens replacements cost $50 for optical polycarbonate lenses, $80 for optical ultra-thin 1.67 high-index lenses ($55 and $85 respectively for frames in our Titanium collection), and $100 for sun lenses — much less than the cost of buying new high-quality lenses at an optical shop! Just call us at 888-492-7297 or email us at help@warbyparker.com. We will email you a pre-paid UPS shipping label to send your frames back to us (if you are within the contiguous US). We’ll then fit them with new lenses and ship them back to you — all within 10 days.

Unfortunately we cannot put new lenses into your non–Warby Parker frames. Our lab is only equipped to handle our very own Warby Parkers.

Trying to make a return or exchange can often be a frustrating experience — which is why we’ve tried to make it as easy as possible! Please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at returns@warbyparker.com within 30 days of receiving your order. We would love to know why you are returning the glasses and help troubleshoot any issues you may be experiencing.

Once your return or exchange request has been received, we will email you a prepaid return shipping label. Simply print it, attach it to the package you will be returning, and drop it off with UPS.

Unfortunately we cannot provide prepaid return shipping labels to customers outside the contiguous US. However, if you choose to exchange your glasses, we are happy to cover all outbound shipping fees for the new pair.

All of our lenses come standard with anti-scratch coating. If you find that your lenses have been scratched within one year of receiving your glasses, we would be happy to replace them with new lenses free of charge (and with free return shipping both ways if you are located within the contiguous US!). Please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at help@warbyparker.com to find out more and to discuss your needs.

If you have requested a replacement frame color or frame style, we will place your new order immediately and will contact you via phone or email should we require any further information.

If you have returned your glasses to us for a refund, you should expect to see the funds appear on your credit card statement within 5 business days of us receiving your glasses.

Should you wish to return your Warby Parker glasses, you can absolutely do so within 30 days of receiving your purchase. We do not cover the cost of return shipping from locations outside of the contiguous US, but if you would like to exchange the glasses, we will ship the replacement pair to you for free!

Of course, if your glasses arrive with any existing damage or a prescription error caused by our lab, we will fully reimburse you for the cost of shipping them back to us. We will then issue you a full refund, or send you an exchange pair right away (at no additional shipping cost).

We ship all purchases via UPS, FedEx, or USPS to the following destinations:

United States
Contiguous United States: Free
Alaska, Hawaii and Puerto Rico: $15 flat rate

Unfortunately, we aren't able to ship to P.O. Boxes or APO Boxes at this time.

While we try to get all of our orders out to our customers as soon as possible, the processing time depends on the type of order. You should expect the turn around time to be:

However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! We may need to reach out to you if we’ve received incomplete prescription information or require additional clarification. Please keep an eye on your inbox after you place your order, as we will generally follow up with you via email should we have any questions about your order.

Our Home Try-On program is only available to customers who live within the contiguous United States. Unfortunately we cannot offer one-off Home Try-On shipments to any other destinations, even for a fee. If you’d like help finding the perfect pair, please email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET — we’d love to hear from you!

To purchase a pair of prescription glasses, all you need is your eyeglass prescription or your doctor’s contact information (we’ll call your doctor for you). We also recommend that you provide your pupillary distance (or PD) if your eyeglass prescription has a combined Sphere and Cylinder measurement of ±2.00 in either eye. Have no idea what we’re talking about? Don’t worry! We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.

During the checkout process, you’ll be asked to assign a name to the prescription you are providing. Please enter the full name of the person whose prescription is being used for the order. If you will be faxing or emailing the prescription, please make sure that both your name and the patient’s name are written on it. If you would like us to contact a doctor to obtain the prescription, it’s best to give us a call after placing the order to let us know whose prescription we should ask for. We can be reached at 888-492-7297, Mon–Fri, 9am–9pm ET, or by email at help@warbyparker.com.

Once you’ve found a frame you love, simply click the blue “Add to Shopping Cart” button on any product page to add it to your order. If you will be purchasing sunglasses, click the “Add to Cart” button under either the non-prescription ($95) or prescription ($150) option.

During checkout, you will be asked to select the type of glasses you would like to purchase. If you’re placing an order for optical glasses, you can specify whether you’d like prescription glasses, non-prescription glasses, or reading glasses (aka readers). However, if purchasing prescription sunglasses, you will not be given the option for non-prescription lenses. If you would like to buy non-prescription optical glasses and prescription sunglasses, please place these orders separately.

For prescription orders, you will have a few different options to choose from to get your prescription information to us. We will save your prescription information in our system so that it’s even easier to place a future order.

You can choose to enter your prescription directly on the website during checkout, email a picture or scan of the prescription to prescriptions@warbyparker.com, or fax it to us at 877-277-6340. Alternatively, you can provide us with your doctor’s contact information for us to contact him or her directly. Please include your name and order number in the email or fax. If you placed the order for someone else, please be sure to include both your name and the name of the patient listed on the prescription.

Please note that the following states require us to verify your prescription by either seeing a copy of it (via email, fax, or in person) or speaking directly to your doctor: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA.

We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at help@warbyparker.com. Please include “Change/Cancel Order” in the subject of the email.

If we are unable to cancel or make the requested change to your order before it ships to you, we will provide you with a prepaid return shipping label that you can use to return the glasses at your convenience.

If for any reason you need to receive your glasses in less than 10 business days, please give us a call to determine whether or not we will be able to meet your needs. We may be able to expedite the processing of your order for an additional $30 fee. However, this is based on our overall volume and other variables, so it’s best to call us to discuss your specific request. You can reach us at 888-492-7297, Mon–Fri, 9am–9pm ET.

We are currently working on a way for you to check the status of your order online, but for the time being please call us at 888-492-7297, Mon–Fri, 9am–9pm ET, or contact us via email at help@warbyparker.com if you have any questions regarding your order. We also have members of our team that can help via Twitter by reaching out to @WarbyParkerHelp. We have found that for time-sensitive questions, it is best to reach out either by phone or Twitter.

Our website is currently only able to attach one eyeglass prescription to each order. If you are interested in purchasing multiple pairs using different eyeglass prescriptions (e.g. one for you and one for your spouse, or one pair for distance and one for reading), please place a separate order for each eyeglass prescription being used. If you have any questions or need to clarify an order that you have already placed, please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, and we’d be happy to help!

If the website is giving you trouble, we first recommend that you sign out of your account (if applicable), close out of the browser you are using, and try opening our website in a different browser. We’ve found that customers using Firefox as their web browser tend to have more issues with the site, whereas customers using Safari or Chrome have the least. If you continue to have issues, or if you are having any trouble logging into your account, please give us a call at 888-492-7297 and we will be happy to help! We’re in the office Mon–Fri, 9am–9pm ET.

We’ve found that customers who are trying to provide a PO Box as a billing address often have trouble during the checkout process. If you run into this issue, please give us a call and we would be happy to help you through the checkout process or take your order over the phone.

All of our optical glasses and sunglasses are available to try at our Warby Parker stores. We have also partnered with a select number of like-minded boutiques across the country to serve as showrooms for our collection. You can find a full listing of our retail locations here.

At each location, you can try on frames in person before placing an order online. We are also happy to make adjustments to your Warby Parker frames at select stores. Visit our Retail page for more information. We would love to meet you!

You’ll find our entire collection of optical glasses and sunglasses on our website and available at Warby Parker stores. We also display our frames in showrooms at select boutiques around the country. Certain styles (such as special edition designs and colors) may not be available in all showrooms. If you’ll be visiting one of our showrooms, feel free to email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET, to ensure that the styles you are interested in are available to try on!

Other than a select number of non-prescription sunglasses that are available for purchase in-store, all orders for optical glasses and sunglasses must be placed through our website, even if placed in a Warby Parker store.

However, if you’ll be visiting and would like to place an order ahead of time to be ready to pick up at one of our locations, we’d be happy to help. Simply email us at help@warbyparker.com or call us at 888-492-7297, Mon–Fri, 9am–9pm ET. We’ll do everything we can to get you your glasses in time!

Prescription sunglasses are here! All of our sunwear styles (except for certain limited edition frames) are now available with prescription, as well as a select number of optical frames.

Except for certain limited edition collections, all of our sunglasses include polarized, 100% UVA and UVB protected polycarbonate lenses. Other eyewear brands often charge a premium for polarized lenses, but we’d rather give them to you at no additional cost. Polarized lenses cut down on the glare caused by reflected light (from snow, water, or the road), helping you to see more comfortably and clearly.

Yes! For every pair of glasses sold — whether optical or sun — we provide a pair of optical glasses to someone in need. Though sunglasses are also important for healthy vision, we choose to donate optical glasses because of the economic benefits they provide for both the individual and community.

Each style is only available in one unique size. However, we offer a variety of different sizes across our collection. To find the frames that will fit you best, please note the measurements listed on each product page. You can also email us at help@warbyparker.com or call us at 888-492-7297 and we will gladly discuss your needs and walk you through our collection!

For sunglass orders, we can fill prescriptions with a combined SPH and CYL value up to -7.00. However, some of our smaller sunglass frames can accommodate slightly stronger prescriptions. We encourage you to give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, to determine the best frames for you based on your prescription strength.

We do not offer a high-index lens option for prescription sun orders. All of our sunglasses include polarized, 100% UVA and UVB protected polycarbonate lenses. However, we use a process called surfacing to ensure that all prescription sun lenses are as thin as possible. We aim to provide the highest possible quality lenses while also delivering the best value, so we’ll continue to look for new ways to make sure our prescription sun lenses look and feel great.

Unfortunately, lens tints are non-customizable. Our designers strategically paired certain lens tints and frame colors to bring out the most vibrant color and style.

You may find that the polarized lenses in our sunglasses cause some distortion when looking at LCD screens (e.g. on your computer or smartphone). This effect is due to the way polarized lenses filter light, and is completely normal. Though this can be a bit of a nuisance, it shouldn’t get in the way of everyday wear (and we think the benefits of polarized lenses are well worth it)!

We currently serve the United States and Canada, and you’re on our United States site right now. Click here to switch countries.

The price of our standard optical glasses includes polycarbonate lenses with anti-scratch and anti-glare coatings. Our sunglasses include non-prescription, polarized lenses with 100% UVA and UVB protection. Product prices include all duties, taxes, and customs. You will also receive a hard case, cleaning cloth, and gift box with each pair of glasses purchased. Most importantly, for every pair of glasses you buy, we will provide a pair to someone in need.

For those prescriptions with a sphere greater than +4.00 or less than -4.00, our high-index 1.67 lenses can be added for an additional cost.

Warby Parker offers a simple flat-rate shipping fee for all international orders.

The table below outlines the costs specific to each country we currently serve:

Yes! If you would like to ship your order to the US, but have a billing address outside of the US or Canada, please call us at 888-492-7297, Mon–Fri, 9am–9pm ET, to provide your billing address (as you will be unable to enter it during checkout). We’ll take care of the rest!

Yes! If you have a US billing address and US credit card, you can have your order shipped to any international location we currently serve. You will just need to select the destination country before placing items in your shopping cart, and you will then pay in that destination country’s currency.

Your credit card will be billed by our international shipping partner, Borderfree. Your credit card statement will read “BF*WarbyParker.”

We’d love to hear from you! You can reach us anytime at international@warbyparker.com or by using the numbers below Mon–Fri, 9am–9pm ET.

Yes! Every time you buy a pair of Warby Parker glasses (whether prescription, non-prescription, or sunglasses), we make a donation to a renowned non-profit such as VisionSpring or Community Enterprise Solutions, which enables these organizations to give away a pair of glasses to someone who otherwise would not have access to them. In doing so, we help you to give someone the gift of sight — which in turn can bring dignity, greater independence, and a 20% increase in income potential.

Our frames are made of the strongest, highest-quality materials, including cellulose acetate sourced from a 150-year-old family-owned Italian company, and lightweight titanium from Japan. The frames are manufactured and assembled in China (at some of the same factories that make the high-priced designer frames found at optical boutiques). Our founders have visited these factories to ensure both the integrity of the manufacturing process and the quality of the working conditions. The frames are then shipped to our labs in the US, where we custom-cut your prescription lenses and ship them off to you.

Warby Parker uses eyewear to advocate for multiple global issues. We have partnered with nonprofits like Pencils of Promise, the Susan G. Komen Foundation, and Invisible Children to offer exclusive frame designs, which in turn help raise awareness and funds to support the valuable work of these organizations.

In addition, we are proud to be the first eyewear brand to go carbon neutral. With the help of Blue Source, we have calculated and offset our carbon footprint across our operations. Warby Parker is also a Certified B Corporation.

Gift cards are currently available for immediate purchase at our Greene Street flagship and Puck Building stores.

An e-gift card is a virtual version of a regular gift card, and works in exactly the same way, except we deliver it via email!

The unused portion of your gift card will automatically self-destruct. Kidding! The unused portion remains on your balance and can be used toward any Warby Parker purchase. You never know when you may need a new pair of vacation sunglasses.

The Warby Parker gift card can be redeemed at warbyparker.com or at any one of our locations. Look around, find a pair you like, and apply your gift card code during checkout.

Unfortunately, Warby Parker gift cards are non-refundable. If you'd like to return a purchase made with a Warby Parker gift card, the funds will be credited back to your gift card.

Give us a call at 888-492-7297 Monday through Friday, 9AM-9PM ET with your gift code handy -- we'll be happy to update you on your card's balance!

All gift card orders will be shipped within two business days of ordering via UPS 2nd Day Air.

Absolutely! Fill in the shipping address field with your recipient's address during checkout, and we'll send the gift card there. One note: if you are purchasing multiple items that need to be sent to different addresses, you'll need to place those orders separately.

When you order an e-gift card, you can select any date within the next three months for delivery. The recipient will receive your virtual gift and message that morning. (P.S. It makes a good insurance policy for hard-to-remember birthdays.)