Question 1

How much time do you need to fulfill my order?

Accepted Answer

If you’re purchasing non-prescription sunglasses, non-prescription blue-light glasses, or gift cards, your order will be delivered within 10 business days from the time we receive your payment. Expect a four-week turnaround time for custom lens cloths. We can hold on to your group gift items and send them later if that’s easier for you. Either way, shipping’s on us!

Question 2

I need these *really* soon (like, in less than 10 business days).

Accepted Answer

Got it. Shoot us an email—depending on your order, we may be able to get it to you in time. Insider tip: If you really need something lickety-split, we’re able to process gift card orders especially speedily. (And in that case, your recipient can pick out their own pair of glasses or sunglasses.)

Question 3

You mentioned custom lens cloths. How do those work?

Accepted Answer

Right! If you order 50 or more items, you can create a custom lens cloth to go with your gifts, for free. Your frames will arrive within 10 business days from the time we receive your payment, and your lens cloths within four weeks. To get started designing your lens cloth, email specialorders@warbyparker.com with your company’s logo as vectorized artwork, in either .ai or .esp file formats and in Pantone or CMYK colors. (We cannot guarantee an exact color match on any logos you provide.) Your logo will be sized to a maximum height of about 3 inches and a maximum width of about 3 inches, and then positioned in the center of a 6 x 6-inch white lens cloth.

Question 4

What if any of my recipients want to return or exchange their gift?

Accepted Answer

If a recipient wants to exchange a pair of sunglasses or blue-light glasses, we honor a 30-day exchange policy from the date the gifts are distributed. But please note that gift cards and group orders of sunglasses or blue-light glasses are nonrefundable.

Question 5

What payment do you accept?

Accepted Answer

You can pay with a credit card or by check. We’ll get cracking on your order once we receive your full payment. All bulk and corporate orders are subject to inventory availability at the time that full payment is received.

Question 6

Do you offer discounts for group orders?

Accepted Answer

We’re happy to discuss our pricing options for group orders. Just reach out to specialorders@warbyparker.com.

Question 7

Anything else I should know?

Accepted Answer

Yes! We have a few restrictions. All bulk orders will be set forth in a written contract between Warby Parker and the purchaser. Before processing a bulk order, Warby Parker must receive both the signed contract and the full payment from the purchaser. Purchasers may not resell the sunglasses, blue-light glasses, or gift cards. If a purchaser is ordering on behalf of a client, the purchaser may not charge its client for an amount greater than the amount invoiced by Warby Parker. Purchasers may not alter the frames, cases, cleaning products, or gift boxes in any way, including by branding those items with another party’s logo or branding, or covering, altering, or obscuring Warby Parker’s logos or branding.

Take care of all your group gifting

Gifting for a whole group? Try sunglasses or blue-light glasses.

Gift cards let them get exactly what they want. (Never not a good option!)

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