Customer Experience Careers
Our Customer Experience team is a big (huge) part of what sets Warby Parker apart in the optical industry. We’re thoughtful communicators and solution finders who are in the business of creating consistently wonderful, nothing-short-of-amazing experiences—tailoring them to the individual customer, down to the smallest details.
Make an impact
The Customer Experience team provides best-in-class customer service to all Warby Parker customers through frictionless interactions via phone, chat, and email—and by relaying vital customer insights across the business.
Collaborate every day
It’s a collaborative effort to leave our customers delighted and excited to tell their friends about us. (We call this Warby Parker Magic™.) From Customer Experience advisors to opticians to team leadership, we have a role for everyone interested in providing above-and-beyond customer service.
Grow above and beyond
Growth is always one of our top priorities—for both our business and our team. A thoughtful onboarding program, consistent performance and development conversations, opportunities to grow through internal special projects, and monthly skills-development workshops all make personal and professional development a through line of life at Warby Parker.