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Contact us
Mon–Fri, 9 a.m.–9 p.m. ET
Fax

877.277.6340

Phone

888.492.7297

Orders
What do I need to order?

Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. (Unfortunately, it’s not available on our mobile site just yet!) You can also stop by any of our retail stores where our trained associates can measure your prescriptions.

Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to prescriptions@warbyparker.com.

What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

What's the status of my order?

We’re working on a way for you to check your order status online, but for now, our staff is on hand to assist. For time-sensitive questions, it is best to call 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. You can also reach us via Twitter, @WarbyParkerHelp.

How do I order multiple pairs of glasses with different prescriptions?

If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!

Interested in placing a bigger order?

To purchase Warby Parker gift cards or sunglasses in multiples (quantities greater than ten), send an email to specialorders@warbyparker.com. We’ll be happy to help.

Home Try-On
What is the Home Try-On program?

Pick out five frames from a selection of our favorites to test out at home with our easy–and free!–Home Try-On program. You’ve got five days to take them for a spin and decide which style suits you best, then return the frames and order the pair (or pairs) you like. Shipping is free both ways. Learn more here. And if you’re having trouble deciding on a frame, reach out to us on social media using #WarbyHomeTryOn. Just make sure your accounts aren’t private, and we’ll chime in with feedback. You can also give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. Please note that we are only able to ship Home Try-On orders within the U.S.

Can you help me pick out a frame?

Finding the right pair of frames can be tricky, but our team is here to help. LiveChat with us, Monday–Friday, 9 a.m.–9 p.m., or post your pictures on Instagram, Twitter or Facebook with the hashtag #WarbyHomeTryOn. Just make sure your accounts aren’t private, and we’ll be with you in a flash. Think of us as your personal styling consultants.

I thought the Home Try-On program was free-why do you need my credit card?

The Home Try-On program is absolutely free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial. You may see a $1.00 authorization on your card account after placing the order, but this will disappear once we verify the card information, usually within 48 hours.

The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged frame. The charge is $85.50 per acetate frame and $130.50 per titanium frame. This is our full retail price for frames without prescription lenses. In order to avoid this charge, your Home Try-On will need to be postmarked (on its way back to Warby Parker) by the fifth full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, no problem-just call us and we’ll work something out.

What is the Virtual Try-On tool?

Our Virtual Try-On tool helps you assess which frames flatter your face. Click the Virtual Try-On button on each frame page, and use your webcam to snap a picture of yourself, upload an existing shot, or use a model photo to virtually try on different styles.

Retail
How do I find a retail location near me?

Read more about our stores and showrooms here. Then, visit one of our retail locations and see which frames are right for you!

What do your retail locations offer?

Warby Parker stores carry our complete line of eyeglasses and sunglasses. Not all of our showrooms carry the full Warby Parker arsenal, but they all feature a wide variety of styles. A few of our locations provide in-store eye exams, which you can book in advance. Find out more about our locations on our Retail page.

Prescriptions
What do I need to know about my prescription before I order?

Before you order, please check to make sure your prescription:

  • is written by a licensed optometrist and has not expired

    We are unable to fill expired prescriptions. The expiration dates of eyeglass prescriptions vary state to state, so if there is no expiration date written on the prescription, Warby Parker will fulfill the order only if the current date is within two years from the date of the exam.

  • is for glasses and not contact lenses

    If you’d like progressive lenses, we offer them starting at $295, at our stores and online. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you, we can fill them as progressives (similar to no-line bifocals) or as single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself, or call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, to let us know what you’d like.

  • includes your pupillary distance (PD). Your PD is the distance in millimeters between your pupils; it helps us center your prescription correctly in your frames. If your prescription doesn’t include this measurement, you have a few options:

    Stop by any of our retail stores where our trained associates can measure your PD.

    Measure your PD yourself using our online PD tool. (Unfortunately, it’s not available on our mobile site just yet!)

    If you’re having trouble measuring your PD, most optical shops will measure it for free or a small fee. We are happy to reimburse you the cost of one optical measurement (up to $50) within 30 days of purchase.

How do I obtain a prescription?

There are two ways you can get a prescription:

  1. Book an eye exam with us. At some of our retail stores, you can get your eyes examined by an on-site licensed independent optometrist. Make an appointment here.

  2. Make an appointment with your local optometrist, or find an available doctor through ZocDoc. Ask your doctor to include your pupillary distance (PD) on your prescription. You can also measure it online here. (Unfortunately, it’s not available on our mobile site just yet!)

My prescription is very strong. Can you fill it?
Prescription Eyeglasses

We cannot fill prescriptions with a sphere (SPH) value stronger than -18.00 or +6.00. If you do not have astigmatism, the SPH will be the only value on your prescription (no cylinder (CYL) or axis).

Good to go!

Can’t fulfill

OD Sphere (SPH) stronger than -18.00

If you have astigmatism in either eye, you will have a cylinder value in your prescription. We cannot fill prescriptions with a cylinder value stronger than ±10.00.

Good to go!

Can’t fulfill

OD Cylinder (CYL) stronger than -10.00

If you’d like to order progressive lenses, we can accommodate ADD powers that fall between +0.75 and +3.75.

Can’t fulfill

ADD is stronger than +3.75

While the above sphere and cylinder values are at the extreme ends of our range, our ability to fill your prescription depends on your specific combination of these values. If your sphere is stronger than -8.00 in either eye and you also have a cylinder value, please give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We would love to chat so we can determine whether or not we’re able to accommodate your prescription.

Prescription Sunglasses

If you’d like prescription sunglasses, we can fulfill your order up to a combined sphere and cylinder value of -7.00. Some of our smaller sunglasses frames can accommodate slightly stronger prescriptions. We also offer progressive lenses and are currently able to accommodate ADD powers that fall between +0.75 and +3.75.

We’re happy to help you figure out the best frames for you based on your prescription strength. Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

If we are unable to fill your prescription, you can still purchase Warby Parker frames. Call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor and you’re all set.

Products
What type of lenses do you offer?

Optical

Polycarbonate lenses
  • Thin and light plastic lenses
  • Anti-scratch and anti-glare coating included
  • Provide 100% UV protection
Free with purchase of $95 frame
1.67 high-index lenses
  • Thinner lenses designed for stronger prescriptions
  • Anti-scratch and anti-glare coating included
  • Provide 100% UV protection
$30
(Compared to $100< in other optical shops)
1.74 high-index lenses
  • Thinner lenses designed for very strong prescriptions
  • Anti-scratch and anti-glare coating included
$130

Non-prescription sun

Polarized CR-39 lenses
  • Thin and light plastic lenses
  • Polarized to reduce glare
  • Provide 100% UV protection
Free with purchase of $95 non-prescription sunglasses

Prescription sun

Polarized polycarbonate lenses
  • Thin and light plastic lenses
  • Polarized to reduce glare
  • Provide 100% UV protection
Free with purchase of $150 prescription sunglasses
Do you offer bifocal or progressive lenses?

If you’d like progressive lenses, we offer them starting at $295, at our stores and online. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you, we can fill them as progressives (similar to no-line bifocals) or as single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself, or call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, to let us know what you’d like.

Where can I find my frame's measurements?

On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the bridge, and the third to the length of one of the temple arms.

Most glasses (including all Warby Parker frames) have these numbers printed on the inside of the temple arm.

frame measurements

Where can I get my Warby Parker frames adjusted?

If your Warby Parker frames don’t fit you perfectly, our skilled opticians would be happy to adjust your frames at some of our stores. If you’re not in the area, most optical shops will make minor adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase. Just send us an electronic copy of the bill and we’ll take care of it. Please note that if you decide to have your frames adjusted, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.

What's the best way to clean my lenses?

To thoroughly clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the cleaning cloth included in your case should do the trick.

Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

Shipping, returns, and exchanges
When will I get my order?

The processing time depends on several things: the type of order, whether your order is complete (do we have your prescription?), and when you place it. Here’s what you can expect:

Single-vision glasses and sunglasses: 7-10 business days
Progressive glasses and sunglasses: 10-12 business days
Non-prescription glasses and sunglasses: 5 business days
Home Try-On: 5 business days
Gift cards: 5 business days
E-gift cards: Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.
What does shipping cost?

Shipping and exchanges are free in the U.S. and Puerto Rico.

Do you have international shipping?

Currently, we only ship to the United States and Canada. Click here to switch shipping countries.

Can I get my glasses expedited?

If you need your glasses in a hurry, give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, to talk about expediting your order at our labs for an extra $30. Unfortunately, orders for progressive glasses and progressive sunglasses are not able to be expedited at this time.

What is your return policy?

We have a 30-day, no-questions-asked return policy for all of our eyewear. Additionally, we have a one-year, no-scratch guarantee for our lenses, and we’ll replace your scratched lenses for free within that timeline. Unfortunately, gift card purchases are non-refundable.

How do I set up a return?

Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com so we can get started on the return or exchange process. We’d love to hear your feedback too.

What if I'm not happy with the fit of my frames?

We want you to love the look and feel of your new frames, so if they fit anything less than comfortably, let us know! Our glasses are only available in one set size, but we’d be happy to recommend a style that might fit you better. Adjusting your frames is also another easy option to improve the fit. Find a retail location that offers adjustments here. If you’re not in the area, most optical shops will make minor adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase.

What do I do if I'm experiencing issues with my prescription?

Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your glasses, give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We’ll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!

How do I get a lens replacement?

We can’t replace lenses in non-Warby Parker frames, but we are happy to put brand new lenses into your Warby Parker glasses and sunglasses. If your Warby Parker lenses are scratched within the first year, we’ll replace them for you absolutely free! Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com to set up a replacement.

Optical: Polycarbonate lenses $50
Optical: High-index 1.67 lenses $80
Optical: High-index 1.74 lenses $175
Optical: Progressive lenses $245
Sun: Non-prescription polarized polycarbonate lenses $50
Sun: Progressive lenses $300
Sun: Prescription polarized polycarbonate lenses $100
Scratched lenses within the first year of your purchase Free
Insurance, payment, and gift cards
Do you offer gift cards?

Our gift and e-gift cards make great presents. Purchase them here. Physical and e-gift cards are not refundable.

How long will it take for a gift card to arrive?

Your gift card will arrive in five business days.

Do you accept insurance as payment for my eyeglasses?

We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.

What is a flexible spending account?

A flexible spending account is also known as an FSA. Like a health savings account (HSA), it’s a program that allows you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA, please check with your insurance company.

What can I purchase with my FSA?

Warby Parker accepts FSA dollars for all prescription eyewear purchases (this includes prescription sunglasses and progressives too!) and exams, as long as your FSA or HSA (health savings account) card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We’re happy to set that up.

If I'm using my FSA to purchase prescription eyewear, do I need to do anything special when I order?

Just make sure you have an up-to-date prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. (Unfortunately, it’s not available on our mobile site just yet!)

How do I get an itemized receipt?

Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, or email help@warbyparker.com to request a receipt.

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