Help

Contact us

Get help via live chat

Mon–Sun, 9 a.m.–9 p.m. ET

Call us at 888.492.7297

Mon–Fri, 9 a.m.–9 p.m. ET

Write to help@warbyparker.com

We’ll get back to you within 24 hours!

What do I need to order?

Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).

Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to prescriptions@warbyparker.com.

What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

What’s the status of my order?

To check on the status of an order, sign into your account on warbyparker.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via live chat or Twitter, @WarbyParkerHelp as well.

How do I order multiple pairs of glasses with different prescriptions?

If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!

Interested in placing a bigger order?

To purchase Warby Parker gift cards or sunglasses in multiples (quantities greater than ten), send an email to specialorders@warbyparker.com. We’ll be happy to help.

What is the Home Try-On program?

Pick out five frames from a selection of our favorites to test out at home with our easy–and free!–Home Try-On program. You’ve got five days to take them for a spin and decide which style suits you best, then return the frames and order the pair (or pairs) you like. Shipping is free both ways. Learn more here. Please note that our Home Try-On program is only available to customers in the U.S. and Puerto Rico at this time.

Can you help me pick out a frame?

Finding the right pair of frames can be tricky, but our personal stylists are here to help. Live chat us, Monday–Friday, 9 a.m.–5 p.m. ET, email us at PS@warbyparker.com, or post your pictures on Instagram, Twitter or Facebook with #WarbyHomeTryOn. (Just make sure your accounts aren’t private, and we’ll be with you in a flash.)

I thought the Home Try-On program was free-why do you need my credit card?

The Home Try-On program is free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial.

The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged frame. The charge is $85.50 per acetate frame and $130.50 per titanium frame. This is our full retail price for frames without prescription lenses. In order to avoid this charge, your Home Try-On will need to be postmarked (on its way back to Warby Parker) by the fifth full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, just call us and we’ll work something out.

I ordered another Home Try-On. Why is it delayed?

We send Home Try-On orders one at a time. If you are already trying on a few frames with an existing Home Try-On, we’ll ship your new Home Try-On box once we receive your current order.

How do I find a retail location near me?

Read more about our stores and showrooms here. Then, visit one of our retail locations and see which frames are right for you!

What do your retail locations offer?

Warby Parker stores carry our complete line of eyeglasses and sunglasses. Not all of our showrooms carry the full Warby Parker arsenal, but they all feature a wide variety of styles. A few of our locations provide in-store eye exams, which you can book in advance. Find out more about our locations on our Retail page.

How do I submit my prescription?

Once you’re ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later! If you’ve already placed an order, email the image of your prescription to prescriptions@warbyparker.com or fax it to us at 877.277.6340.

We’ll also need your pupillary distance (PD).

Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:

  • Measure your PD yourself using our online tool (fastest option!).

  • Trained associates at many of our stores and showrooms can measure your PD. See if this is available at your nearest location.

  • Most optical shops will measure your PD for free or a small fee. We are happy to reimburse you the cost of one optical measurement (up to $50) within 30 days of purchase.

Please note: We’re unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If there is no expiration date written on your prescription, Warby Parker will fulfill the order only if the current date is within two years from the date of the exam.

How do I obtain a prescription?

There are a few easy ways to get a prescription:

  • Book an eye exam with us. At some of our retail stores, you can get your eyes examined by an on-site licensed independent optometrist. Make an appointment here.

  • Make an appointment with your local optometrist, or find an available doctor through ZocDoc. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!

Can you fill my prescription?

Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

Prescription Eyeglasses

We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.

If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±10.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.

We can fulfill progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.

Prescription Sunglasses

We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±10.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

What range of values are you able to fill for prism lenses?

We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.

If we are unable to fill your prescription, you can still purchase Warby Parker frames. Call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!

What type of lenses do you offer?

Optical

Polycarbonate lenses

  • Thin and light plastic lenses
  • Anti-scratch, anti-glare, and superhydrophobic coatings included
  • Provide 100% UV protection
  • Included with purchase of optical frame

1.67 high-index lenses

  • Thinner lenses designed for stronger prescriptions
  • Anti-scratch, anti-glare, and superhydrophobic coatings included
  • Provide 100% UV protection
  • +$30 - available to add to your order at checkout

1.74 high-index lenses

  • Our highest index lens designed for very strong prescriptions
  • Anti-scratch, anti-glare, and superhydrophobic coatings included
  • Provide 100% UV protection
  • +$130 - we will let you know if these lenses are recommended based on your prescription!

Non-prescription sun

Polarized CR-39 lenses

  • Thin and light plastic lenses
  • The majority of our non-prescription lenses are polarized to reduce glare
  • Equipped with anti-scratch coating and offer 100% UV protection
  • Included with purchase of non-prescription sunglasses

Prescription sun

Polarized polycarbonate lenses

  • Thin and light plastic lenses
  • Polarized to reduce glare
  • Equipped with anti-scratch coating and offer 100% UV protection
  • Included with purchase of prescription sunglasses

1.67 high-index sun lenses

  • Thinner lenses designed for stronger prescriptions
  • Polarized to reduce glare
  • Equipped with anti-scratch coating and offer 100% UV protection
  • +$120 - available to add to your order at checkout

Do you offer bifocal or progressive lenses?

We offer progressive glasses starting at $295 and progressive sunglasses starting at $375. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you (with an ADD power), we can fill it as progressives or single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself.

What is the difference between single-vision and progressive lenses?

Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)

If you have any additional questions about progressives, we’re happy to help. Chat with us here.

Can you make lenses with a prism correction?

Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

Where can I find my frame’s measurements?

On each product page, the frame measurements are listed as three numbers. Most glasses (including all Warby Parker frames) have these numbers printed on the inside of the temple arm. You can use these measurements to compare our frames to the size of your current glasses.

frame measurements

Where can I get my Warby Parker frames adjusted?

Our stores have skilled opticians on staff who can transform your glasses to perfection with a quick professional adjustment. If you’re not in the area, most optical shops will make adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase. Just send us an electronic copy of the bill and we’ll take care of it!

Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.

What’s the best way to clean my lenses?

To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

When will I get my order?

The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. The good news: Shipping is free with your order!

Here’s what you can expect:

Order typeProcessing time
Single-vision glasses and sunglasses:7-10 business days
Progressives (glasses and sunglasses) and high-index sunglasses:10-12 business days
Non-prescription glasses:5-7 business days
Non-prescription sunglasses:5 business days
Home Try-On:5 business days
Gift cards:5 business days
E-gift cards:Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.

Please note: Orders shipping outside the continental U.S. can take a few extra days to arrive.

Where do you ship?

We currently ship purchase orders to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer international shipping to customers in Canada. Click here to switch shipping countries.

Our Home Try-On program is only available to customers in the U.S. and Puerto Rico at this time.

What does shipping cost?

Shipping is free to the U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses, and return shipping is free from the U.S., Canada and Puerto Rico.

At this time, we’re not able to provide return labels to customers in Guam, the U.S. Virgin Islands, or military APO/DPO/FPO addresses.

Can I get my glasses expedited?

If you need your glasses in a hurry, give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, to talk about expediting your order at our labs for an extra $30. We are not able to expedite orders for progressive glasses and progressive sunglasses at this time.

What is your return policy?

We have a 30-day, no-questions-asked return or exchange policy for all of our eyewear. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of purchase. Additionally, we have a one-year, no-scratch guarantee for our lenses, and we’ll replace your scratched lenses for free within that timeline. Gift card purchases are non-refundable.

How do I set up a return?

Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com so we can get started on the return or exchange process. We’d love to hear your feedback too.

What if I’m not happy with the fit of my frames?

We want you to love the look and feel of your new frames, so if they fit anything less than comfortably, let us know! Our glasses are only available in one set size, but we’d be happy to recommend a style that might fit you better. Adjusting your frames is also another easy option to improve the fit. Find a retail location that offers adjustments here. If you’re not in the area, most optical shops will make minor adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase.

What do I do if I’m experiencing issues with my prescription?

Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your glasses, give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We’ll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!

How do I get a lens replacement?

If your Warby Parker lenses are scratched within the first year, we’ll replace them for you for free! If your prescription has changed, we can replace your lenses for a fee, based on your prescription and the lenses you’ve selected. Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com to set up a lens replacement.

Note: At this time, we’re unable to replace lenses in non-Warby Parker frames.

Lens typePrice
Optical: Single-vision polycarbonate lenses$50
Optical: Single-vision high-index 1.67 lenses$80
Optical: Single-vision high-index 1.74 lenses$175
Optical: Progressive polycarbonate lenses$245
Optical: Progressive high-index 1.67 lenses$275
Optical: Progressive high-index 1.74 lenses$375
Sun: Non-prescription polarized polycarbonate lenses$50
Sun: Single-vision polarized polycarbonate lenses$125
Sun: Single-vision polarized 1.67 high-index lenses$245
Sun: Progressive polarized polycarbonate lenses$325
Sun: Progressive polarized 1.67 high-index lenses$445
Scratched lenses within the first year of your purchaseFree

Do you offer gift cards?

Our gift and e-gift cards make great presents. Purchase them here. Physical and e-gift cards are not refundable.

How long will it take for a gift card to arrive?

Your gift card will arrive in five business days.

Do you accept insurance as payment for my eyeglasses?

We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.

What is a flexible spending account?

A flexible spending account is also known as an FSA. Like a health savings account (HSA), it’s a program that allows you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA, please check with your insurance company.

What can I purchase with my FSA?

Warby Parker accepts FSA dollars for all prescription eyewear purchases (this includes prescription sunglasses and progressives too!) and exams, as long as your FSA or HSA (health savings account) card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We’re happy to set that up.

If I’m using my FSA to purchase prescription eyewear, do I need to do anything special when I order?

Just make sure you have an up-to-date prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here.

How do I get a receipt?

A printed receipt is included with your purchase! If you need another copy, email us at help@warbyparker.com.

Please email press@warbyparker.com. We'd love to help, and look forward to hearing from you.