Reference desk

Need help?

Even though our locations are closed, we’re still here to help. Our Customer Experience team is available 9:00 a.m.–10:00 p.m. ET every day by email, chat, or phone and text (get in touch at 888.492.4297). Our personal stylists can also help you find the perfect pair, and our opticians are at the ready to troubleshoot any issues; both are available by chat.

Peruse a few of our most frequently asked questions below: