When should I place my order to receive it by December 24?

Place an order online or in a store by the following dates for expected delivery by December 24. All cutoffs are in Pacific Standard Time unless otherwise specified.

Please note: Due to high order volume and safety precautions due to COVID-19, delays are anticipated for many products. We recommend placing your order early and submitting all necessary prescription and billing information as soon as possible to guarantee delivery by December 24.

If you’re ordering prescription glasses or contacts, be sure to submit a valid, up-to-date copy of your prescription with your doctor’s signature in view. For glasses, we’ll also need your pupillary distance (PD) when you place your order. After placing your order, be on the lookout for follow-up emails or texts from our team. We may need further prescription information before we begin working on your order!

Need a new prescription? There are a few ways we can help!

Order typeCutoff
Single-vision prescription:December 15, 11:59 p.m.
Progressive prescription:December 15, 11:59 p.m.
Specialized lenses (i.e., high-index sunglasses, 1.74 high-index and prism lenses):December 15, 11:59 p.m.
Home Try–On:December 15, 11:59 p.m.
Contact lenses:December 17, 11:59 p.m.
Non-prescription sunglasses:December 17, 11:59 p.m.
Accessories (i.e., non-eyewear items like frame cases and lens-cleaning kits)December 17, 11:59 p.m.
Gift CardsDecember 17, 11:59 p.m.
E-Gift CardsNo cutoff! E-gift cards can be sent within an hour of ordering or scheduled for a future date.

How do I expedite my order?

Expedited shipping can be selected at checkout when ordering online or in-store. Expediting an order costs an additional $20 and is available for orders shipping within the U.S. and Puerto Rico.

Is Warby Parker offering any special savings this holiday season?

Yes! Through our Add a Pair and Save offering, you can save 15% on the purchase of two or more prescription frames. The savings may be applied to any combination of two or more prescription eyeglasses or prescription sunglasses.

How does Add a Pair and Save work?

Simply add any two pairs of prescription eyeglasses or prescription sunglasses to your cart and enter your prescription information during checkout. The 15% savings will be added automatically to your entire order!

I need gift inspiration. Help!

You’ve come to the right place. Check out our Holiday Gift Guide for a collection of especially giftable items. You’ll find plenty of delights to please the eyes!

What do I need to order?

Prescription glasses or sunglasses: You’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).

Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to [email protected].

Contact lenses: If you’re ordering contact lenses, you’ll also need a valid (meaning: it’s not expired and all values are visible) contact lens prescription. We accept either:

  • A picture of your official contact lens prescription, or
  • All prescription values, lens brand, and doctor’s contact information

The brand on your prescription will need to match the lenses you’d like to purchase. If you’re interested in trying Scout by Warby Parker contact lenses, it’s best to speak with your doctor ahead of time. If you don’t have your prescription on-hand, we can reach out to your doctor’s office directly.

What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes. The best way to change or cancel an order is to call us at 888.492.7297, 9:00 a.m.–10:00 p.m. ET daily. (Please note: Non-prescription sunglasses and Home Try-On orders cannot be changed or canceled.)

What’s the status of my order?

To check on the status of an order, sign into your account on warbyparker.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via live chat or Twitter, @WarbyParkerHelp as well.

How do I order multiple pairs of glasses with different prescriptions?

If you are interested in purchasing multiple pairs using different prescriptions (like, one for you and one for your spouse; one pair for distance and one for reading, you get the picture), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders.

Interested in placing a bigger order?

To purchase Warby Parker gift cards or sunglasses in multiples (quantities greater than 10), send an email to [email protected]. We’ll be happy to help. Learn more

Why is your website asking me to log into my account?

Your account is created as soon as you place a new order with us (even if you haven’t set a password yet). Within your account, you can view your order history, check your order status, and print invoices for previous purchases.

The first time you attempt to log in, you can set your password by selecting “Forgot password?” and entering your email address.

If you’re still unable to log into your account, chat us or give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. ET.

What is the Home Try-On program?

Pick out five frames from a selection of our favorites to test out at home with our easy–and free!–Home Try-On program. You’ve got five days to take them for a spin and decide which style suits you best, then return all five frames and order the pair (or pairs) you like. Shipping is free both ways. Learn more here.

Want to try on frames right away? Now you can! Our Virtual Try-On tool allows you to try on eyeglasses and sunglasses—seeing the realistic color, texture, and size of each style—with just an iPhone X (and above). It’s on the Warby Parker app.

Can you help me pick out a frame?

Finding the right pair of frames can be tricky, but our personal stylists are here to help every day, 9 a.m.–10 p.m. ET. Email [email protected] or text us at 646.506.3228.

If social media’s more your thing, post pics of yourself in the frames using #warbyhometryon to get opinions from your friends, fam, whomever.

Which styles are available for Home Try-On?

A variety of our styles are available to try on at home! Select "Available for Home Try-On" at the top of the Eyeglasses and Sunglasses galleries to browse your options. One thing to note: Some frames are unavailable because either they’re out with other customers or they’re part of a limited-edition collection. If you find a frame you love and it’s not available to try on at home, you can always take advantage of our free 30-day return or exchange policy, or chat with a personal stylist any day of the week, 9:00 a.m.–10:00 p.m. ET to get other recommendations!

The frames I like aren’t available for Home Try-On.

You’re not out of luck! We’d recommend trying the same frames in a different color. You can also chat with one of our personal stylists 9:00 a.m.–10:00 p.m. ET every day or email our team at [email protected] for personalized recommendations based on your fit and style preferences.

If you have an iPhone X and up, you can also test out our frames from the comfort of home using Virtual Try-On. Learn more.

I thought the Home Try-On program was free-why do you need my credit card?

The Home Try-On program is free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial. (Prepaid cards cannot be used to place Home Try-On orders.)

The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged pair, $85.50–$175.50 depending on frame material. In order to avoid this charge, your Home Try-On will need to be postmarked—it’s on its way back to Warby Parker—by the fifth full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, call us and we’ll work something out.

I ordered another Home Try-On. Why is it delayed?

We send Home Try-On orders one at a time. If you are already trying on a few frames with an existing Home Try-On, we’ll ship your new box of frames once we receive your current order.

In the meantime, take our frames for a whirl using our Virtual Try-On. (Available for iPhone X and up.)

Are the frames that are shipped in my Home Try-On thoroughly cleaned and safe for me to wear?

Yes! We are in close contact with our supply chain partners to ensure that sanitization best practices are in place—you can rest assured that 100% of our Home Try-On frames are thoroughly cleaned and should not cause any risk of transmission.

How do I send back my Home Try-On?

After enjoying your frames for five business days, place all five pairs back in the original packaging. Tape the box shut and place the prepaid USPS shipping label on the outside. Simply drop it off with your mail carrier and we’ll take it from there!

Can’t find your label? No worries. You can request a new one here.

How do I find a retail location near me?

Read more about our stores and showrooms here. We’ve redesigned our in-store experience with your health as our top priority.

Our new experience incorporates social distancing, contactless measurements and checkout, enhanced sanitization protocols, and more to best preserve the health of everyone. (Read up on the other ways we’re protecting our community right here.) Here are a few things to keep in mind before coming to visit us:

  • Face masks are required; valve masks and gaiters are not allowed. Please wear a face mask during your entire visit—our team will be wearing them too :-)
  • You may experience a wait due to limited store capacity.
  • Some locations are offering appointments for one-on-one shopping and styling sessions, optician services, or comprehensive eye exams. Head here to find out about your store and schedule an appointment.
  • Coming in for an eye exam? The optometrist may give you a call the day before to better understand your eye health history and any concerns you may have.

What do your retail locations offer?

A lot! Not only glasses and sunglasses—there’s plenty else to delight the eye: eyewear accessories and artwork special to the space. You can book an eye exam or schedule a shopping appointment in advance at a number of our locations through our retail page. Please note: In light of COVID-19, we’ve made significant changes to our shopping experience. Learn more about how we’re safeguarding your health.

Does Warby Parker offer eye exams?

We offer eye exams at or next to many of our locations. Check out your options for booking an eye exam near you, and browse our Retail page to learn more about how we’re safeguarding your experience.

You can also use Warby Parker’s Prescription Check app, our telehealth service that, if you are eligible, allows an eye doctor to assess how you’re seeing through your glasses and renew your eyeglasses prescription. You can do this from the comfort of your own home with just a laptop and iPhone. More info is right this way.

How much do your exams cost?

Pricing and services vary. While perusing our locations, click “book an eye exam” to view exact pricing and appointment availability at your selected store.

Do Warby Parker doctors write prescriptions for contact lenses?

Yes! Many of our locations offer contact lens exams. Peruse your options for booking an eye exam (with a contact lens fitting) near you. Before you head into one of our stores, learn more about our updated exam experience.

Please note: Eligibility and price for contact lens exams will vary by location, so please pay extra close attention to this information while booking your exam. At the moment, most of our eye doctors only offer contact lens fittings to existing contact lens wearers.

Why do I need to come in for a contact lens follow-up appointment?

Some doctors may require patients to come in for a follow-up appointment to confirm your lenses are a great fit. If your doctor requests you return, they will dispense trial lenses for you to assess comfort and vision quality before finalizing your prescription.

Most doctors require patients to come back for a follow-up appointment within six months of your initial exam. If you can’t make it back in time, we’ll need to schedule another exam appointment.

How long does an exam last?

Most exams last about 20 minutes. However, if you choose to have your pupils dilated at the time of your exam, your appointment could last up to 40 minutes. (Heads up: Dilations can cause your eyes to be sensitive to light for several hours after your exam. Best to book your appointment for a time when you can rest up afterwards!)

Is there a late policy for eye exams?

If you are more than five minutes late to your appointment, we’ll need to reschedule your exam. Give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. ET to cancel your appointment and book a new exam time. (There’s no penalty for rebooking.)

What is Prescription Check?

The Prescription Check app is our telehealth service that, if you are eligible, allows an eye doctor to assess how you’re seeing through your glasses and renew your eyeglasses prescription. You can do this from the comfort of your own home with just a laptop and iPhone. Learn more here.

(We also have In-Store Prescription Check at select stores, but at the moment, we have paused this to preserve our customers’ and team’s health. Read up on the service if you’re interested in learning more.)

Please note: Prescription Check is not a comprehensive eye health exam and it isn’t meant to replace visits to your eye doctor. It’s important to get your eye health examined periodically even if you aren’t experiencing any vision problems, so please follow the advice of your eye doctor. Good to keep those peepers in check.

How do I know if I’m eligible for Prescription Check?

We’ll ask you a few questions about yourself and your vision history to make sure you’re eligible for both In-Store Prescription Check and the Prescription Check app. If you’re interested in the app, get started here, and for the In-Store service, head right this way.

(Again, In-Store Prescription Check is paused at the moment, but go ahead and look into your eligibility.)

When can I expect my order?

If you’ve already placed an order, log in to your account and, under the Orders section, view your order status and details. You can also keep tabs on your order’s progress through the “Track My Order” link in your confirmation email. We’ll also send you an email with these details once your order ships.

The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. Good news is, shipping is free!

Please note: While the safety of our teams and customers remains our very top priority, we’ve introduced COVID-19 safety measures that may slightly increase order turnaround times. We’re doing our best to get your order to you as soon possible, and we’ll be in touch if we expect it to be significantly delayed. Thank you for your patience and understanding during this extraordinary time.

Here’s what you can expect:

Order typeOrder turnaround time
Prescription orders (eyeglasses and sunglasses):7-10 business days once prescription and billing info is approved
Non-prescription:5 business days (sunglasses); 7–10 business days (eyeglasses)
Home Try-On:5 business days
Accessories:5 business days
Gift cards:5 business days
E-gift cards:Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.
Contact Lenses:5–7 business days (most lenses); certain specialty lenses may take longer to arrive.

Note: Orders shipping outside the continental U.S. can take a few extra days to arrive.

Need your order sooner? We also have expedited shipping available to add during checkout for an additional $20. On average, this cuts the turnaround time in half.

Where do you ship?

We currently ship eyeglasses, sunglasses, and gift cards to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer international shipping to customers in Canada.

For contact lenses, we only ship within the U.S.

What does shipping cost?

Shipping is free in the U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer free returns.

What is your return policy?

We have a 30-day, hassle-free return or exchange policy for our eyewear and accessories. (Accessories are any non-eyewear objects we sell, except for gift cards.) If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. This same policy applies to any contact lenses in the original, unopened box—and we’ll also accept returns or exchanges for any contact lenses that are defective or arrive damaged within 30 days of receipt. Note: We do not accept returns or exchanges for trial packs. Purchases of gift cards are non-refundable.

Additionally, we have a one-year, no-scratch guarantee for our eyeglass and sunglass lenses. We’ll replace your scratched lenses for free within that timeline.

(Note: Refunds must be credited to the original payment method.)

If there’s any feedback you want to send our way along with your return, we’re all ears. We <3 improving.

How do I set up a return or exchange?

If you’re eligible to return your glasses or contacts, you can arrange a return here. If you’d like to set up an exchange, give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. ET daily, or email [email protected] so we can get started on the process. We’d love to hear your feedback, too.

(Ordinarily, we accept returns and exchanges at our stores but in order to minimize contact and preserve everyone’s health, returns and exchanges are currently only accepted by mail.)

What do I do if I’m experiencing issues with my prescription?

Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, chat us or give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. ET daily. We’ll help determine the issue and make sure that your prescription is just right!

Contact lenses: If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses and reach out to your doctor directly.

If you received your contact lens prescription at a Warby Parker location, call us at 888.492.7297, 9:00 a.m.–10:00 p.m. ET daily to schedule a follow-up appointment.

How do I get a lens replacement?

If your Warby Parker lenses are scratched within the first year, we’ll replace them for you for free! If your prescription has changed, we can replace your lenses for a fee, based on your prescription and the lenses you’ve selected. Give us a call at 888.492.7297, 9 a.m.–10 p.m. ET daily, or email us at [email protected] to set up a lens replacement.

Note: At this time, we’re unable to replace lenses in non-Warby Parker frames.

Lens typePrice
Optical: Single-vision polycarbonate lenses$50
Optical: Single-vision polycarbonate blue-light-filtering lenses$100
Optical: Single-vision polycarbonate light-responsive lenses$150
Optical: Single-vision high-index 1.67 lenses$80
Optical: Single-vision high-index 1.67 blue-light-filtering lenses$130
Optical: Single-vision high-index 1.67 light-responsive lenses$180
Optical: Single-vision high-index 1.74 lenses$180
Optical: Progressive polycarbonate lenses$245
Optical: Progressive polycarbonate blue-light-filtering lenses$295
Optical: Progressive polycarbonate light-responsive lenses$345
Optical: Progressive high-index 1.67 lenses$275
Optical: Progressive high-index 1.67 blue-light-filtering lenses$325
Optical: Progressive high-index 1.67 light-responsive lenses$375
Optical: Progressive high-index 1.74 lenses$375
Sun: Non-prescription polarized polycarbonate lenses$50
Sun: Single-vision polarized polycarbonate lenses$125
Sun: Single-vision polarized 1.67 high-index lenses$245
Sun: Progressive polarized polycarbonate lenses$325
Sun: Progressive polarized 1.67 high-index lenses$445
Scratched lenses within the first year of your purchaseFree

I misplaced my return label. Can I get a new one?

Of course! You can request a new label here.

How do I know if a frame fits me?

A few rules of thumb:

  • Your pupils should be near the center of the lens
  • Lenses shouldn’t extend past the side of your face
  • Eyebrows should not be inside the glasses
  • When you smile, your cheeks don’t push the frames up
  • Frames shouldn’t slide down your nose

Above all, pick what makes you look and feel good! Learn more about finding a good fit. We also have a team of personal stylists and opticians ready to help you find the perfect pair. Chat us to find yours!

If you find a frame you love but it doesn’t fit quite right, the following issues can be fixed with a quick adjustment:

  • If the frames are too tight or loose behind your ears
  • The temples are too long or too short
  • The temples are too tight or loose at the side of your face
  • The frames are crooked or slide down your face

Our opticians are available to walk you through the adjustment process. Chat us or give us a call at 888.492.7297. Monday–Friday, between 9 a.m.–6:30 p.m. ET to get started. You can also check-out our handy how-to video for at-home adjustments or stop by our retail locations for a free adjustment in-person.

If you’re unable to connect with us for an adjustment, check to see if your local optical shop is open. (In light of COVID-19, we encourage you to follow local guidelines when visiting an optical shop in your area.) Most shops will make an adjustment for free, but others will charge a small fee. If you’re charged, send us a photo of your receipt—we’ll reimburse up to $50.

Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Nobody wants that!

Where can I find my frame’s measurements?

All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.

frame measurements

Are your frames available in multiple widths?

Yes, some are! Many of our optical frames and some sun styles come in more than one size. When browsing our frame galleries, select the “width” filters at the top of the page to see if the frames you like come in multiple sizes. If they do, you’ll be able to select your frame width before proceeding to checkout. Learn more about our frame fits here.

What’s a nose bridge? How do I know if I should select frames described as Standard Fit or Low Bridge Fit?

Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.

(Standard Fit frames will be a better fit for those who don’t have the above features.)

If you’re having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Chat every day, 9 a.m.–10:00 p.m. ET, or email [email protected].

I don’t think I have a low nose bridge, but I found a Low Bridge Fit frame I love. Will that work?

If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! Some customers who don’t have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones have found the Low Bridge Fit frames uncomfortable after a few hours.

If you experience any irritation later, let us know. We offer a 30-day, hassle-free return or exchange policy—we’re happy to set you up with a full refund or exchange within 30 days of receipt.

How do I get my frames adjusted?

Our retail locations have skilled opticians on staff who can fit your Warby Parker glasses to perfection with a quick professional adjustment. Please note: Some locations require an appointment to visit us. Learn more about stores near you and our updated shopping experience.

If you need an adjustment immediately, check to see if your local optical shop is open. (In light of COVID-19, we encourage you to follow local guidelines when visiting an optical shop in your area.) Most shops will make an adjustment for free, but others will charge a small fee. If you’re charged, send us a photo of your receipt—we’ll reimburse up to $50.

Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.

O.K. I still need some help. Could I get some one-on-one assistance?

Absolutely! Our personal stylists and opticians are here to help you find a great fit every day, 9:00 a.m.–10:00 p.m. ET. Chat us, email [email protected], or text us at 646.506.3228. It’s easy and free.

How do I submit my prescription?

Once you’re ready to checkout, you can upload an image of your eyeglasses or contacts prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later. If you’ve already placed an order, create an account to upload an image of your prescription. You can also email a copy to [email protected] or fax it to us at 877.277.6340.

If you’re interested in trying Scout by Warby Parker contact lenses, it’s best to speak with your doctor ahead of time or have us reach out to your doctor’s office directly.

For glasses, we’ll also need your pupillary distance (PD).

Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:

  • Measure your PD yourself using our online tool (fastest option!).

  • If you have any questions about our PD tool or would like to chat with an optician about your measurements, feel free to call, chat, or email us. Our advisors and opticians are here to help!

Please note: We’re unable to fill expired eyeglasses prescriptions or use contact lens prescriptions if you’re ordering eyeglasses or sunglasses (and vice versa). If your doctor provided an expiration date on your prescription, we will always abide by the doctor’s orders. If your doctor did not provide an expiration date, we’ll adhere to the optical rules of the state where your prescription was written to determine if we’re able to fill it.

How do I obtain a prescription?

There are a few easy ways to get a prescription:

  • We offer eye exams at or next to many of our locations. Check out your options for booking an eye exam near you. Browse our Retail page to see about the options near you.

  • Use Warby Parker Prescription Check, our telehealth service that, if you are eligible, allows a doctor to assess how you’re seeing through your glasses and provide an updated eyeglasses prescription. You can do this from the comfort of your own home with just a laptop and iPhone. More info is right this way.

Can you fill my prescription?

Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at 888.492.7297, 9 a.m.–10 p.m. ET daily.

Prescription Eyeglasses

We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.

If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±6.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -6.00.

We can fulfill progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.

Prescription Sunglasses

We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±6.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

What range of values are you able to fill for prism lenses?

We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.

If we are unable to fill your prescription, you can still purchase Warby Parker frames. Call us at 888.492.7297, 9 a.m.–10 p.m. ET daily to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!

What contact lens prescriptions can you fill?

Whether or not we can fill your prescription will depend on the values, lens type, and brand indicated by your doctor. Check out our contact lens offerings to see if we carry lenses prescribed by your doctor.

We also carry our own brand of daily disposable contact lenses, Scout by Warby Parker! We can fill the following prescriptions with Scout lenses:

  • Single-vision lenses for distance correction (no astigmatism or multifocal lenses)
  • Prescriptions with spherical correction between -10.00 and +4.00.

Interested in ordering Scout? Learn more here. Be sure to speak with your doctor ahead of time—it’s always best to check with your optometrist before trying new contact lenses.

Help! I don’t know how to read my prescription.

No worries—we’ve got you covered. Here are some terms you’ll see on both glasses and contacts prescriptions:

OD: This abbreviation stands for “oculus dexter,” which is “right eye” in Latin.

OS: This abbreviation stands for “oculus sinister,” which is “left eye” in Latin.

Sphere (SPH): Sphere indicates how strong your lenses need to be. This will be accompanied by (+) or (-), which indicates whether you’re farsighted or nearsighted.

Cylinder (CYL): Cylinder is the correction for astigmatism. Astigmatism (thanks for asking!) means that the shape of your cornea prevents you from seeing with perfect sharpness. If you have a cylinder included on your contact lens prescription, that usually means you wear toric lenses.

ADD: This is used when you require a prescription for both distance and reading in your glasses or contact lenses. It can be shown as an ADD value with a plus (+) sign with a number or, for certain contact lens brands, a description like "high" or "low." An ADD indicates that you may need progressive or multifocal lenses.

Here are a few additional terms you’ll see on a contact lens prescription:

Base curve (BC): For contact lenses, the base curve helps the lens fit properly. This usually is a number between 8 and 10 that measures the curve of a contact lens.

Diameter (Dia): This is the width across a contact lens in millimeters. Most contact lenses are 13–15 mm wide.

Brand: The part of the prescription that specifies which kind of contacts have been prescribed to you. For contact lenses, we are only able to fulfill the brand of lenses prescribed by your doctor.

Color: Many contacts have a slightly visible tint to help you see them against different surfaces. (It’s common to see blue tint or handling tint listed on your contact lens packaging.) Certain contacts may have a color tint to enhance or change the color of your eyes while you wear them. This has no effect on your vision, but it’s still important to get a prescription by a doctor to make sure they fit your eyes properly.

Want to know more cool stuff about glasses and contact lenses? Check out our comprehensive guide, Eyewear A–Z.

What type of lenses do you offer?

Eyeglasses

Polycarbonate lenses

  • Thin, light, and impact-resistant plastic lenses
  • Scratch-resistant, anti-reflective, and superhydrophobic treatments included
  • Block 100% of UVA and UVB rays
  • Recommended for customers 16 years old or younger
  • Included with purchase of optical frame

1.67 high-index lenses

  • Thinner lenses designed for stronger prescriptions
  • Scratch-resistant, anti-reflective, and superhydrophobic coatings included
  • Block 100% of UVA and UVB rays
  • +$30: available to add to your order at checkout

1.74 high-index lenses

  • Our highest index lens designed for very strong prescriptions
  • Scratch-resistant, anti-reflective, and superhydrophobic treatments included
  • Block 100% of UVA and UVB rays
  • +$130: we will let you know if these lenses are recommended based on your prescription!

Blue-light-filtering lenses

  • Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
  • Designed to filter a higher percentage of blue light than our standard or high-index lenses
  • Block 100% of UVA and UVB rays
  • Scratch-resistant, anti-reflective, and superhydrophobic treatments included
  • +$50: available to add to your order at checkout

Light-responsive lenses

  • Transition from clear to a darker tint (choose from grey, brown, or green) when exposed to UV rays, rain or shine
  • Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
    • At this time, 1.67 high-index lenses are not available in green
  • Block 100% of UVA and UVB rays
  • Scratch-resistant, anti-reflective, and superhydrophobic treatments included
  • +$100: available to add to your order at checkout
  • (Want to add light-responsive lenses to a sunglasses frame? Chat us and we’ll get your order squared away.)

Non-prescription sun

Polarized CR-39 lenses

  • Thin and light plastic lenses
  • The majority of our non-prescription lenses are polarized to reduce glare
  • Equipped with scratch-resistant treatment
  • Block 100% of UVA and UVB rays
  • Included with purchase of non-prescription sunglasses

Prescription sun

Polarized polycarbonate lenses

  • Thin and light plastic lenses
  • Polarized to reduce glare
  • Equipped with a scratch-resistant treatment
  • Block 100% of UVA and UVB rays
  • Included with purchase of prescription sunglasses
  • (Our designers handpick lens colors that best complement each frame. If you’d rather select your own lens color, chat us. We can add solid polarized colors to your order for free, and flash mirrored options for $50.)

Non-polarized polycarbonate lenses

  • Thin and light plastic lenses
  • Equipped with a scratch-resistant treatment
  • Block 100% of UVA and UVB rays
  • (Chat us if you’d like to add non-polarized lenses to any sunglasses order at no additional cost)

1.67 high-index sun lenses

  • Thinner lenses designed for stronger prescriptions
  • Polarized to reduce glare
  • Equipped with scratch-resistant treatment
  • Block 100% of UVA and UVB rays
  • +$120: available to add to your order at checkout

Do you offer bifocal or progressive lenses?

We offer progressive glasses starting at $295 and progressive sunglasses starting at $375. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you (with an ADD power), we can fill it as progressives or single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself.

What is the difference between single-vision and progressive lenses?

Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. Neat.

If you have any additional questions about progressives, we’re happy to help. Chat with us here.

Do you offer light-responsive lenses?

We offer light-responsive lenses in our entire collection of eyeglasses starting at $195. These lenses transition from clear to a darker tint (choose from grey, brown, or green) when exposed to UV rays (rain or shine). Our light-responsive lenses are equipped with scratch-resistant, anti-reflective, and superhydrophobic treatments, and they block 100% of UVA and UVB rays.

Can you make lenses with a prism correction?

Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. ET daily.

What’s the best way to clean my lenses?

With our Clean My Lenses Kit! The kit comes with a lens spray and microfiber cleaning cloth to keep your cleanses clear and smudge-free. Check it out here.

You can also rinse your lenses with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

Do your glasses offer protection from blue light?

For customers who are concerned about exposure to blue light, we offer polycarbonate blue-light-filtering lenses for an additional $50. These lenses block more blue light than our standard polycarbonate lenses or our high-index lenses, and they can be added to your order during checkout.

If you’re planning on wearing your glasses both indoors and outdoors, we’d recommend our light-responsive lenses (which darken from clear to grey when exposed to sunlight) as an alternative. Many people’s primary source of blue light exposure is the sun, and these lenses provide more blue light filtration when exposed to sunlight than most blue-light-filtering lenses (including ours) do. If you’re interested, these lenses cost an additional $100 and can be selected when adding frames to your cart.

Am I able to buy contacts at Warby Parker?

Yes! We now carry a variety of contact lenses that accommodate a range of prescriptions. Check out our contact lens offerings or download our app for more information.

Do you carry Warby Parker brand contact lenses?

We’re excited to say we carry our own brand of contact lenses, Scout by Warby Parker! Scout is a comfortable, breathable, and affordable daily contact lens, packaged in an innovative flat pack. Learn more here.

We can fill the following prescriptions with Scout lenses:

  • Single-vision lenses for distance correction (no astigmatism or multifocal lenses)
  • Prescriptions with spherical correction between -10.00 and +4.00.

If you’re interested in trying Scout by Warby Parker, speak with your doctor or drop by a store for a contact lens exam. It’s always best to consult your doctor before trying a new type of contact lens.

Where can I get a contact lens fitting?

If you currently wear contact lenses—or have worn them in the past—you can book an exam with a contact lens fitting at any of our locations with eye exams available.

What types of contacts can I purchase from you?

Along with Scout by Warby Parker, we carry a variety of contact lenses that correct a range of prescriptions. This includes:

  • DAILIES (including Total 1 and AquaComfort Plus)
  • 1-Day Acuvue Moist
  • Clariti
  • Acuvue Oasys
  • Air Optix
  • Biofinity
  • Biotrue ONEday

Chat us, call 888.492.7297, any day, 9:00 a.m.–10:00 p.m. ET, or check our our contacts gallery for more information on availability and pricing!

What do I need to place an order?

To place a new order, you’ll need either:

  • A picture of your official contact lens prescription, or
  • Your prescription values, lens brand, and doctor’s contact information

Once we have this, we’ll get everything rolling in no time. After we receive all necessary prescription and billing information, you can expect to receive your contact lenses in 5–7 business days!

Need your order sooner? We also have expedited shipping available for an additional $20. This cuts down the turnaround time to three business days once your billing and prescription information has been verified.

What do I do if I'm experiencing issues with my contact lenses?

If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses and reach out to your doctor directly.

If you received your contact lens prescription at one of our locations, call us at 888.492.7297, 9 a.m.–10 p.m. ET daily to schedule a follow-up appointment.

How do I obtain an itemized receipt?

A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can access one through your account or email us at [email protected].

Note: Our receipts for single-vision prescription glasses with polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a $95 packaged deal. Most major insurance providers will split the charge 50/50 (between frames and lenses). If you run into any issues, please don’t hesitate to reach out to us!

Do you have gift receipts available?

Yes we do! Gift receipts are available for eyewear, sunwear, and non-eyewear items such as lens cloths, totes, and frame cases. If you’d like to request a gift receipt, you can access one directly through your account. You can also feel free to chat our team or email us at [email protected].

Note: We do not offer gift receipts for non-returnable items such as gift cards, eye exams, or prescription check services.

Do you offer gift cards?

Our gift and e-gift cards make great presents. Purchase them here. Note: Physical and e-gift cards are not refundable.

How long will it take for a gift card to arrive?

Your gift card will arrive in five business days.

What can I purchase using a gift card?

Our gift cards can be used to purchase the following products and services on our website, app, or at our retail locations:

  • Glasses
  • Sunglasses
  • Contact lenses
  • Accessories
  • Eye exams

The fine print:

Some Warby Parker locations offer exams through an independent optometrist. Only locations with a Warby Parker optometrist will accept gift cards as payment for exams. You can always email us or call 888.492.7297 between 9:00 a.m.–10:00 p.m. ET to double-check!

All gift cards are only valid in the country where the card was purchased.

How does Apple Pay work?

Apple Pay is an easy way for customers to pay on our mobile app. If you select to use Apple Pay, you can upload your prescription to your account after you order, or email it to [email protected]. Please don’t hesitate to get in touch with us if you run into any issues. Please note: Our mobile app is only compatible with iOS (Apple’s operating system) at this time.

Does Warby Parker have payment plans available?

Yes! We offer payment plans through Affirm for purchases made on our website and app.

At this time, Affirm is not available for customers in West Virginia or Iowa.

What is Affirm?

Affirm is a company we partner with to offer payment plans for purchasing eyeglasses, sunglasses, contacts, and accessories on our site. This allows customers to split the cost of their order into three interest-free monthly payments, which are handled directly through Affirm. (Loans through Affirm have a 0% APR and no late fees when used to purchase at Warby Parker.) Learn more.

How can I order using Affirm?

When placing an order, select Affirm as your payment method during checkout. You’ll be prompted to create an Affirm account and enter a few personal details. They’ll notify you within seconds if you’ve been approved for a loan.(Learn more about Affirm’s application process.)

Psst. If you’re having trouble checking out with Affirm, try clearing your cache, give us a call, or chat us.

Who do I contact about the status of my payments?

If you place an order using Affirm, you’ll need to contact them directly about the status of your payments. We recommend emailing [email protected] or visiting their website.

Can I place an order using Affirm in store or over the phone?

Affirm is only available on our website, mobile app, and select retail locations at this time.

Is Warby Parker offering any special savings this holiday season?

Yes! Through our Add a Pair and Save offering, you can save 15% savings on a purchase of two or more prescription frames. The savings may be applied to any combination of two or more prescription eyeglasses or sunglasses.

How does Add a Pair and Save work?

Simply add any two pairs of prescription eyeglasses or sunglasses to your cart and enter your prescription information during checkout. The 15% savings will be added automatically!

Do you have an app?

The rumors are true! The Warby Parker app is available in the App Store for iOS mobile devices. iPhone users can download our app here.

Do you have an app for Android users?

The Warby Parker app is only available for iPhone users at this time.

What is Virtual Try-On?

Virtual Try-On is a feature in the Warby Parker iOS app that allows you to virtually try on eyeglasses and sunglasses—seeing the realistic color, texture, and size of each style—using only an iPhone X (and up).

How do I access the Virtual Try-On tool?

First, make sure that you have the latest version of the Warby Parker app installed on your iPhone X (or up). You can download it here.

Once you’ve opened the app, click either the “Eyeglasses” or “Sunglasses” button at the bottom of the screen. A pop-up will appear with a note introducing Virtual Try-On. Click “Got it!” to continue to the gallery—then choose a pair you’d like to try on. You should see a prompt, in blue, within the top third of your screen. Swipe down to virtually try on the frame. You’ll then see the frames appear on your face!

Why is this only available on newer iPhone models?

We were only able to build this tool because of the front-facing TrueDepth camera technology introduced on the iPhone X. This camera, when coupled with our own proprietary frame placement and fit system, has the ability to map and measure key facial features. (Cool huh.)

The frames I want aren’t available for Virtual Try-On.

We’re constantly adding new styles to our Virtual Try-On tool. Hopefully we’ll have the frames you’re looking for soon! In the meantime, try out our frames in person at a retail location or ship five frames to your home (for free!) using our Home Try-On program.

What is a flexible spending account?

Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA or HSA, please check with your employer or insurance carrier. You can also visit our nifty FSA guide here.

Don’t have an FSA or HSA? You can still apply for reimbursement if you have an out-of-network benefit included in your vision insurance plan. Check out more information on applying for reimbursement here!

What can I purchase with my FSA?

Warby Parker accepts FSA dollars for all prescription eyewear purchases (including prescription sunglasses and progressives!) and eye exams, as long as your FSA or HSA card is affiliated with a major credit card.

How can I purchase prescription eyewear using my FSA?

You can place an order online or at one of our stores using your FSA or HSA card as you would any other credit card, or by giving us a ring at 888.492.7297, any day, 9 a.m.–10 p.m. ET. Make sure you have an up-to-date prescription and a pupillary distance, which can be measured here.

Can I split payment between my FSA and a different card?

Yes! If you’d like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please reach out via chat or call us at 888.492.7297, any day, 9 a.m.–10 p.m. ET. We’re happy to set that up!

Does Warby Parker accept insurance?

We’re an in-network provider for vision plans through UnitedHealthcare as well as for select employer groups through Davis Vision. You can learn more about using your insurance benefits here.

For all other carriers, Warby Parker is considered an out-of-network provider. You can apply for reimbursement for your Warby Parker purchase if you have an out-of-network benefit included in your vision insurance plan. (Most vision insurance plans do.) If the form asks for a provider name, ours is JAND, Inc. (named for the initials of our four founders!). Check out more instructions on applying for out-of-network reimbursement on our Insurance page.

If you have a flexible spending account (FSA) or health savings account (HSA), you can also use it to purchase prescription glasses and prescription sunglasses—as long as your FSA or HSA account is affiliated with a major credit card. Learn more!

What products can I purchase through my insurance?

Many plans cover prescription eyeglasses, prescription sunglasses, contact lenses, and/or an annual exam. Non-prescription sunglasses, however, cannot be purchased as part of an insurance claim. Contact your insurance carrier to confirm the exact details of your plan.

Can I use my benefits to pay for an eye exam?

Most likely, yes! Most plans cover one exam annually, but each plan is different so please check with your carrier.

Can I use my benefits to pay for Prescription Check?

The cost of our In-store Prescription Check or Prescription Check app may be covered by your insurance carrier, FSA dollars, or HSA dollars. Check with your carrier directly to see if you are eligible!

What will I need to provide to set up an order using my insurance benefits?

We will need to verify your insurance carrier and eligibility. We’ll need one of the following combinations of information:

LocationUnitedHealthcareDavis Vision
In-store or over the phone:First name, last name, date of birth, zip codeFirst name, last name, date of birth, Member ID
Online:First name, last name, date of birth, Member IDFirst name, last name, date of birth, Member ID

Where can I locate my member ID?

  • UnitedHealthcare: Your UnitedHealthcare Member ID can be found on your insurance card or in your member portal on UnitedHealthcare’s website at www.myuhcvision.com. If you can’t locate this information, stop by a store or give us a call at 888.492.7297, any day of the week from 9 a.m. to 10 p.m. ET. We’ll connect you with an expert who can help you check your eligibility.

  • Davis Vision: Your Member ID can be found on your insurance card or in your member portal on Davis’s website at davisvision.com. If you can’t locate this information, you can call Davis Vision directly at 800.999.5431.

How can I view my previous order information?

If you’ve ordered from us previously or created an online customer account, any applicable order information will be viewable in your online account. An account is created any time you place an order with us and provide your email address at a store or online. You can view this information here. (If logging in for the first time, you may have to click “Forgot password?” to create your login credentials.)

How can I learn more about Warby Parker’s collection and use of my personal information?

If you’re curious about how your information is used and how to access and/or delete it, please view our Privacy Policy.

Why does your site say my password has been compromised?

For the safety of our customers, we check all new passwords against a database of known compromised passwords. The password you entered matches one that has been compromised on a different website, which may or may not be associated with your personal information. As an extra precaution, we ask that our customers create a unique password that doesn’t match any known compromised passwords.

We recommend that you create a password that you haven’t used anywhere else with a mix of symbols, letters, and numbers. As always, it’s important that you don’t share your new login information with anyone.

Learn more here about whether the password is associated with any of your other personal information.

How do I report a bug or security vulnerability to Warby Parker?

We work continuously to make sure our environment is safe, and we take the security of our data seriously. If you’ve discovered a potential bug or security vulnerability associated with a Warby Parker system, we want to hear from you. Describe the potential issue in detail with supporting evidence so that our information risk experts can analyze the situation, and email your report to [email protected].

We do not offer any monetary compensation, only our most sincere appreciation for your responsible disclosure on behalf of our customers, employees, and the greater security community.

Please email [email protected]. We'd love to help, and look forward to hearing from you.