Warby Parker Customer Reviews

“The service I was promised was the service I got. Surprisingly, that is a hard thing to come by.”

“I felt like my issues were genuinely cared about and were subsequently quickly addressed. Such a big fan of my overall experience from visiting a store to contacting customer support.”

“Excellent service, super helpful, educational, easy experience. The emails and delivery are also very cute and straight to the point. I was also able to upload my new Rx quickly and the glasses were created just like that!”

“I've been wearing glasses for over 45 years (yikes!) and this was by far the most pleasant experience I've ever had. The staff at your Columbus Avenue store were pleasant and very helpful... You've got a customer for life!”

“Excellent customer service!! From the moment I made my order to the moment I picked up my glasses. Top marks!”

“Excellent customer service! I have spoken with, chatted with, and emailed service representatives of this company to purchase, make adjustments, and exchange my glasses; all were kind, courteous, and very helpful! I will absolutely recommend Warby Parker!”

“I don't like to shop, but I enjoyed the environment at the store. Friendly sales people.”

“Excellent communication and customer service. You answered all emails quickly and answered all questions I had. So friendly and so helpful. Your in-store staff could not have been friendlier, more approachable, and helpful. Thank you again!”

“Easy and simple process. Great quality glasses for a very good price. Amazing customer service and response time. One of the most seamless online shopping experiences ever.”

“Easy website to use. Clear instructions. Quick to communicate with me when I forgot to send something in. Super fast turn around on the glasses. Packaging is sliiick! You get more than you pay for. :) Thank you!”