Question 1

Why is Warby Parker ending the Home Try-On program?

Accepted Answer

When we launched Warby Parker back in 2010, we were one of the first brands in the U.S. to sell glasses online, directly to consumers. We didn’t have stores yet, so our Home Try-On program was our unique way of giving customers a way to try on our frames before purchasing.

Thanks to the support of our customers, and their belief in our mission, we’ve been able to transform how people shop for glasses—which has fueled our business and enabled us to grow and evolve in exciting ways. Now, we have more ways than ever before for people to for people to try on our frames:

Take our quick style quiz—answer just a few questions, and we’ll give you personalized frame recommendations
Our AI-powered Advisor helps you find a perfect frame by scanning your face, capturing your style preferences and measurements, and then recommending glasses to buy (or try). It’s quick, easy, and fun. Find Advisor within our iOS app.
Try on frames virtually with our iOS app! Our award-winning Virtual Try-On tool for iPhone is shockingly realistic, and it allows you to try on any glasses or sunglasses frame in an instant. It can also calculate which frame size fits you best.
Are you on another device? You can use Virtual Try-On in our Android app and on our website, too.
Come visit us in person at one of our stores—we have more than 300 locations across the U.S., and if we weren’t in your neighborhood before, we may be now. Take a look here.

Question 2

Does Warby Parker take insurance?

Accepted Answer

Yes, we do! We partner (and are considered in-network) with several vision insurance providers. And even if we’re out of network, you can still save an average of $100—you’ll just have to apply for reimbursement after checkout.

Question 3

How long will it take to get your glasses?

Accepted Answer

Most Warby Parker glasses will reach you within 5–7 business days after your prescription and billing information is approved. Certain eyeglasses orders, including those with specialty lenses, may take a bit longer, sometimes up to 10 business days. If you’d like your glasses faster, you can add expedited shipping during checkout, which may reduce turnaround time.
Keep in mind, however, that these timelines vary and are subject to change.

Curious about your current order status? Log in to your Warby Parker account, and you’ll be able to check your order status and related details.

Question 4

What kinds of lenses does Warby Parker offer?

Accepted Answer

Warby Parker offers several lens features and materials with our eyeglasses, including:

• Lens prescription types: Single vision, progressives, readers, and non-prescription lenses.
• Lens materials: Polycarbonate and high-index.
• Other lens features: Anti-fatigue, blue-light-filtering, and light-responsive.
Features available may vary by frame. Take note that our sunglasses also come with other lens features, such as polarization.

Question 5

What will your glasses come with?

Accepted Answer

Warby Parker eyeglasses come with a microfiber lens cleaning cloth and a protective case. But we offer other accessories, too, including several cases and the Clean My Lenses Kit.

Question 6

Can you return Warby Parker eyeglasses?

Accepted Answer

Yes, you can! Warby Parker offers free returns within 30 days for eyewear—including prescription and non-prescription eyeglasses and sunglasses—and accessories.