Warby Parker’s response to COVID-19
Since we announced the closure of our 120 stores on March 14, the COVID-19 pandemic has worsened in the U.S. and Canada. We know that each one of us has been affected by this global crisis, and we hope that you and your loved ones are safe and healthy.
With the health and well-being of our retail employees and customers in mind, we have decided to keep our stores closed until it is responsible to reopen—and are committed to ensuring our team members are supported as this global crisis evolves. We have communicated to our team that every retail employee will be paid, at a minimum, through the first four weeks of this store closure. Our retail employees will continue to be paid and receive benefits for as long as possible without endangering the long-term viability of the business and causing the elimination of jobs in the future.
In the meantime, Warby Parker’s mission remains the same: provide vision to the world. We are committed to continue to provide the essential products and services that you need to function day to day through our optical lab in Sloatsburg, NY, where we make your prescription glasses. This lab remains open with enhanced social distancing, best practices for sanitization, and other proven safety measures. We have expanded our leave policies to accommodate personal or family health circumstances created by COVID-19—including recovering from an illness, caring for a sick loved one, mandatory quarantining, or handling childcare challenges due to school closures.
At Warby Parker, we sell products and provide services that enable vision. We realize what we do is critical for your everyday life, and we are committed to standing by you during this uncertain time.
You can still shop with us: Our e-commerce and Prescription Check apps will remain live, as will our website. We are continuing to operate our Home Try-On program (take a quiz to find five frames to try), as well as our Virtual Try-On tool in the Warby Parker app, so that you can easily try on glasses wherever, whenever.
Our team is here to help: We will continue to provide you with exceptional customer service via phone, email, text message, and live chat. Our Customer Experience team is working remotely and ready to help with any and all questions. Email [email protected] or call or text us at 888.492.7297, any day, 9 a.m.–9 p.m. ET.
We thank you for your patience and understanding during this extraordinary time. Please continue to follow federal, state, and local guidelines for remaining safe and healthy.
–Neil Blumenthal and Dave Gilboa