Here to help with all your vision needs
Whether you’re shopping for glasses, sunglasses, or contacts, or looking to get an eye exam, we’ve got your eyes covered. Here’s how you can shop with us during this time and what you can expect when you visit one of our retail locations. We are committed to providing a safe shopping experience for everyone, both online and offline.
Please note: Due to order volume, COVID-19 safety measures, and delays with our shipping partners, we’re seeing longer than normal turnaround times for most prescription items. Please allow a few additional days for any order tracking information to update and for your order to arrive. Learn more about when you can expect your order.
Shopping with us from home
Our ecommerce app remains live, as does our website. We are continuing to operate our Home Try-On program (take a quiz to find five frames to try), as well as our Virtual Try-On tool in the Warby Parker app, so that you can easily try on glasses wherever, whenever.
You can still renew your prescription. If you’re looking to renew your glasses prescription, our Prescription Check app is still up and running.
Our team is always here to help. We’re working hard to provide you with exceptional customer service. You may experience longer wait times or delayed responses when contacting us, and we appreciate your patience. For immediate service, check out our Help page for answers to common questions.
Shopping with us in person
We’ve redesigned our in-store experience with your health as our top priority, implementing and evolving a series of health and safety protocols.
Our new experience incorporates social distancing, contactless shopping features, enhanced sanitization, team and patient health screenings, and more to best preserve the health of everyone. We are limiting the amount of people in store so you may experience a wait before shopping. (Out of respect for social distancing, we ask that you do not bring any friends or family into the store with you.) Read more on how we’re protecting our community right here.
Some of our stores are currently operating by appointment only, which means you’ll be able to schedule a one-on-one shopping and styling session, optician service, or comprehensive eye exam.
Visit our Retail page for more information about your local store’s hours. On the store’s page, you can find out if your location offers appointments and book one ahead of your visit.
Visiting us for an eye exam
Your health remains our top priority in the exam room and we’ve redesigned this experience with that in mind.
We may give you a ring a day before your appointment for a quick screening in order to better understand your eye health history and any concerns you may have.
The eye doctor will be wearing personal protective equipment, undergoing daily wellness checks, and disinfecting the exam equipment before and after your appointment. Learn more about the steps we're taking for your health and safety.
To cut down on visitor traffic, please do not bring any friends or family with you. However, a parent or legal guardian must accompany anyone under 18.
To minimize time in store and reduce touching shared surfaces, we’ll email you digital intake forms that you can fill out ahead of time as well as your prescription.
Appointments typically last 20–30 minutes.
Updated: February 1, 2021