Here to help with all your vision needs

Whether you’re shopping for glasses, sunglasses, or contacts, or looking to get an eye exam, we’ve got your eyes covered. Here’s how you can shop with us and what you can expect when you visit one of our retail locations. We are committed to providing a safe shopping experience for everyone, both online and offline.

Shopping with us from home

  • Browse and purchase via our app and website. We are continuing to operate our Home Try-On program (take a quiz to find five frames to try), as well as our Virtual Try-On tool in the Warby Parker app, so that you can easily try on glasses wherever, whenever.

  • You can renew your prescription. If you’re looking to renew your glasses prescription, our Prescription Check app is up and running.

  • Our team is always here to help. We’re working hard to provide you with exceptional customer service. Check out our Help page for answers to common questions or give us a ring at 888.492.7297, any day of the week, 9 a.m.–10 p.m. ET.

Shopping with us in person

  • We’ve redesigned our in-store experience with your health as our top priority, implementing and evolving a series of health and safety protocols.

  • Our new experience incorporates social distancing, contactless shopping features, enhanced sanitization, team and patient health screenings, and more to best preserve the health of everyone. We are limiting the amount of people in store so you may experience a wait before shopping. Read more on how we’re protecting our community right here.

  • Some of our stores may offer appointments for one-on-one shopping and styling sessions, optician services, or comprehensive eye exams. If so, you may schedule your visit in advance via your local store's page.

  • Visit our Retail page for more information about your local store’s hours. On the store’s page, you can find out if your location offers appointments and book one ahead of your visit.

Visiting us for an eye exam

  • Your health remains our top priority in the exam room and we’ve redesigned this experience with that in mind.

  • We may give you a ring a day before your appointment for a quick screening in order to better understand your eye health history and any concerns you may have.

  • The eye doctor will be wearing personal protective equipment, undergoing daily wellness checks, and disinfecting the exam equipment before and after your appointment. Learn more about the steps we're taking for your health and safety.

  • To cut down on visitor traffic, please do not bring any friends or family with you. However, a parent or legal guardian must accompany anyone under 18.

  • To minimize time in store and reduce touching shared surfaces, we’ll email you digital intake forms that you can fill out ahead of time as well as your prescription.

  • Appointments typically last 20–30 minutes.

Updated: April 29, 2021