Warby Parker’s update on COVID-19
The last couple of months have challenged all of us in ways we never could have imagined. Like so many others, we’ve needed to evolve every aspect of our business in response to COVID-19, whether it was rethinking how we engage with our customers; changing the way we operate our optical lab; or figuring out new ways to make a positive impact through our do good initiatives. Throughout these many challenges, the safety of our teams and customers has remained our very top priority.
As the COVID-19 pandemic unfolds, Warby Parker remains focused on helping the world see. Our ability to offer glasses, contacts, eye exams, and other vision services is critical to everyday life, and we are committed to providing a safe shopping experience for everyone, both online and offline. With this in mind, we will reopen a small number of stores where we’re able to ensure a safe shopping experience for our team and customers—with modified operations starting May 14. (Find updates on store reopenings on our Retail page.)
Since closing our 120 stores on March 14, we’ve been thinking about what the future of physical retail experiences looks like. Drawing on insights from our optical lab in Sloatsburg, New York, which has safely operated as an essential business throughout the pandemic, we have enhanced the in-store safety measures we developed in the weeks before we closed our stores. We’ve redesigned our in-store customer experience to incorporate social distancing, contactless shopping features, enhanced sanitization, team and patient health screenings, and more.
As retail evolves to accommodate the challenges set forth by COVID-19, Warby Parker is committed to paving the way responsibly. We remain laser-focused on providing best-in-class customer experiences while leveraging innovative strategies and technologies that prioritize the health and safety of our communities.
Shopping with us from home
Our ecommerce app remains live, as does our website. We are continuing to operate our Home Try-On program (take a quiz to find five frames to try), as well as our Virtual Try-On tool in the Warby Parker app, so that you can easily try on glasses wherever, whenever.
You can still renew your prescription or consult with an eye doctor. If you’re looking to renew your glasses prescription, our Prescription Check app is still up and running. We’re also offering virtual vision consultations in select states while our stores are closed. You can speak with an optometrist about extending your glasses or contacts prescription (or both), or about any other vision or eye health concerns you may have.
Our team is always here to help. We continue to provide you with exceptional customer service via phone, email, text message, and live chat. Our Customer Experience team is working remotely and ready to help with any and all questions. Email [email protected] or call or text us at 888.492.7297, any day, 9 a.m.–10 p.m. ET.
Shopping with us in person
We’ve redesigned our in-store experience with your health as our top priority. Before we closed our stores on March 14, we implemented a series of health and safety protocols that we’ve continued to build out during our closure period.
Our new experience incorporates social distancing, contactless shopping features, enhanced sanitization, team and patient health screenings, and more to best preserve the health of everyone. Read more on how we’re protecting our community right here.
Visit our Retail page to see if your local store has reopened and for more information.
We thank you for your patience and understanding during this extraordinary time. Please continue to follow federal, state, and local guidelines for remaining safe and healthy.
Updated: May 14, 2020